SUMMARY The Public Safety Manager is responsible for overall supervision of SDT’s Public Safety personnel, and the design and fulfillment of safety and security measures for the Civic and Balboa Theatres. Is a key contributor to technologically advanced security initiatives in keeping with the theatre’s high standards of patron experience. Collaborates with leadership on matters of emergency preparedness and general safety.
ESSENTIAL DUTIES AND RESPONSIBILITIES
•Oversee all Public Safety activities and operations.
•Provide accurate and thorough reporting of guest and internal safety and security-related incidents.
•Works in conjunction with the Director of Operations in strategizing initiatives to enhance the guest experience.
•Develops, implements and maintains strategic plans around areas of oversight, operational policies, procedures, and standards for Public Safety, crowd management, and patrol of the venues.
•Create and provide safety and security plans to event staff to ensure a cohesive safety strategy. Assign and redeploy safety and security personnel in order to maintain a proper staffing pattern or to address an emergency or special security situation.
•Develops, implements and assures facilities compliance with safety and emergency response evacuation policies and procedures.
•Leads in the coordination of semi-annual all staff drills (i.e. fire, earthquake, active shooter, etc.)
•Builds relationships within the community with all emergency responding agencies such as SDPD, SDFD, FBI, DHS, County Health, etc. Establish and maintain a network of other venue security professionals on a national level. •Review incident and other reports to obtain information used in identifying trends or defects in procedures, or breaches in security measures.
•Develops programs around access to vendor and clients to ensure ease of access for those required and limiting access to others.
•Develops department budgets and assumes accountability for budget compliance.
•Develops and conducts employee training and awareness programs in the areas of security, crime prevention, and emergency response/disaster preparedness.
•Develop strategies for the growth and development of the Public Safety division’s scope within San Diego Theatres.
•Recruit, hire, train, and evaluate Public Safety personnel. Develop and coach direct reports to ensure the optimal performance and alignment with San Diego Theatres’ service standards.
•Develops methodologies for assessing the effectiveness of security operations and training programs.
•Keep informed of all facility activities and ensures the scheduling and assignment of staffing as appropriate. Ensure that appropriate SDT staff is aware of public safety, event security and/or EMT staffing and scheduling as needed.
•Provide assistance and support to the Programming and Client Services Department as related to event security and/or EMT requirements.
•Review requirements detailed in event riders to determine security requirements, as outlined by SDT, Event Presenter, or Artist. •Work directly with contract security providers by proposing staffing schedule, securing quotes, and acting as onsite contact and supervisor of contracted staff during events.
•Responsible for enforcing SDT policies, procedures, rules and regulations.
Strong interpersonal skills, with the ability to diplomatically and tactfully resolve difficult and sensitive situations. Maintain a positive attitude and an open mind. Strive to create an atmosphere of cooperation, engagement, and respect. The remarkable experience of our patrons begins with the remarkable experience of our staff.
Possess exceptional ethics, honesty, and integrity as well as complete respect for confidentiality and the appropriateness of communication.
Works to improve the performance of themselves and others on their team by pursuing opportunities for feedback & learning.
Availability to work day or evening shifts, including weekends and holidays. Required to be on call and accessible as needed.
Ability to read, interpret and create documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Advanced proficiency in Microsoft Outlook, Word and Excel. PowerPoint skills a plus.
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Awareness of the Americans with Disabilities Act and regulations governing public safety.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to communicate concisely. Bilingual (all languages) a plus.
Ability to speak effectively before groups of patrons or employees of the organization.
Ability to read and interpret documents such as safety rules, tickets, and procedure manuals.
This job supervises the Public Safety Staff, which includes the Assistant Manager, Supervisor, Lead Officers, and Officers. Responsible for the recruitment, interviewing, and hiring process for Public Safety staff. Additionally, responsible for coaching, counseling, and disciplinary actions as needed.
CERTIFICATES, LICENSES, REGISTRATIONS
AED, CPR, First Aid Training.
About San Diego Theatres
San Diego Theatres, a 501(c)(3) not-for-profit organization, operates the region’s largest and greatest attended performing arts venue, the Civic Theatre, and the beautiful and historic Balboa Theatre, built in 1924. We serve over 450,000 patrons annually and have an annual budget of approximately $8M.