The Integrated Architecture (IA) Technical Consultant is responsible for augmenting sales efforts within their assigned geography by providing pre-sales technical, product, and application assistance to customers on-site as well as via telephone, primarily for the Rockwell Automation Architecture & Software suite of products. This position coordinates and expedites resolution of key technical issues in assigned geography (recalls, quality issues, etc.) and is responsible for providing ongoing support to sales account managers and distributors to retain existing business.
Provides ongoing support to Sales Account Managers and distributors to develop and grow new business as well as retain existing business.
Prepares proof of concept demonstrations, local product launches, seminars and marketing activities.
Coordinates and expedites resolution of key technical issues in assigned geography (recalls, quality issues, etc.).
Participates in pre-sales applications and problem solving with regards to specification reviews, take-offs, and product selection and preparing proof of concept demonstrations, local product launches, seminars and marketing activities.
Conducts customer demonstrations involving simulations/proof-of-concept and seminar assistance.
Keeps the sales force and other domain experts up to date on new products and customer contacts made and the resolution of any applications problems.
Obtain technical information from Rockwell Automation corporate business units and helps to resolve quality issues.
Provides emergency and crisis management assistance. Coordinates and expedites resolution of key technical issues in assigned geography. (Recalls, Quality issues, etc.).
Ensures through familiarity with company policies and procedures. Appropriately applies policies and procedures in compliance with government laws. Policies and procedures include, but not limited to: Standards of Business Conduct, Intellectual Property, Control Environment, Information Protection, ISO 9000 & 14000, government regulations (e.g. health, safety, quality and environmental).
EOE, M/F/Disable, Vet #LI-JD1 #LI-JD1
Internal Number: 2621745
About Rockwell Automation
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth – and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.