The Manager, System and Platform Operations is a critical member of the Development/Operations unit in Office of Information Technology (OIT). This role — which is a mid-level managerial position — and reports to the Assistant Director of Operations, is to act as an interface between strategic and process-based activities and the work of the technology-focused analysts, engineers and administrators in the IT organization. You must be able to translate the IT-risk requirements and constraints of the business into technical control requirements and specifications, as well as develop metrics for ongoing performance measurement and reporting. You will coordinate the IT organization’s system and network administrators and the Cloud technical teams to implement and manage our cloud and on-premise enterprise infrastructure, and to provide regular status and service-level reports to management. While providing strong technical leadership, the position must embrace product thinking to enable our university to scale digital. You must develop a culture of trust, purpose, engagement, commitment, collaboration and a passion for learning and a relentless ability to make progress. It is a people-first principle that requires a willingness to change leadership styles and approaches to each situation as circumstances change. You will be responsible for managing highly technical staff as they work to accomplish university goals and must, therefore, have proven leadership skills. Documentation and presentation skills, analytical and critical thinking skills, and the ability to identify needs and take initiative are key requirements of the position.
Strategic Support: Work closely with the Assistant Director of Operations to develop a program that focuses on business agility and addresses identified risks and business requirements. Applies broad knowledge of product/service capabilities and environment to identify new growth areas, new technology and emerging product/service opportunities. Team with the Assistant Director of Operations to develop the business using agile capabilities and grow the business. Work closely with the Special Project teams for rapid system turn over to ensure the high delivery rate is maintained. Manage and develop a staff with different technical backgrounds to work cohesively and as a single unit to deliver growth and embrace automation and orchestration. Hire and train new staff, conduct performance reviews, and provide leadership and coaching, including technical and personal development programs for team members. Architecture/Engineering Support: Team with leadership to plan technology investments that introduce Artificial Intelligence (AI) and Machine Learning (ML) to expedite growth and meet the organizations strategic goal. Plan and build programmable infrastructure through orchestration. Work with business units to foster the development process to build automated systems with one touch provisioning. Manage production issues and incidents, and participate in problem and change management forums. Work with various stakeholders to identify information asset owners to classify data and systems as part of a control framework implementation. Serve as an active and consistent participant in the systems and platform governance processes working with the security function to ensure compliance within the organization. Work with IT and business stakeholders to define metrics and reporting strategies that effectively communicate successes and progress the infrastructure and cloud program. Operational Support: Coordinate, measure and report on the technical aspects of systems, network, and cloud platforms. Manage outsourced vendors that provide technical and architectural recommendations with contracted service-level agreements. Manage and coordinate operational components of incident management, and request fulfillment. Maintain a knowledge base comprising a technical reference library, trends and practices, and industry best practice. Manage the day-to-day activities of threat and vulnerability management, identify risk tolerances, recommend treatment plans and communicate information about residual risk. Manage projects and provide expert guidance on system and platform architectural matters for other IT projects. Ensure audit trails, system logs and other monitoring data sources are reviewed periodically and are in compliance with policies and audit requirements. Design, coordinate and oversee testing procedures to verify the security and authenticity of systems, networks and applications, and manage the remediation of identified risks. Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned.
Bachelor's degree in Computer Science or the related field. Seven (7) years of IT experience with demonstrated in-depth knowledge of IT, strategic and process planning. Five (5+) years of people and project management experience or the equivalent experience. Experience with orchestration and automation with AI and ML.
An M.B.A. or M.S. in Computer Science is preferred. AWS, VMWare, Juniper certifications are considered valued for this role; having all would be ideal. Proven delivery experience with a complex internal IT structure
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.
Open Until Filled: No
Location: Ft. Worth
Internal Number: 8985
About University of Texas at Arlington
The University of Texas at Arlington sets the standard for educational excellence in the thriving Dallas-Fort Worth metropolitan area and is one of the nation’s fastest-growing public research universities. With an enrollment of 38,000 on-campus students and an additional 15,000 online degree-seeking students, UTA is the second-largest institution in The University of Texas System. The University offers more than 180 bachelor’s, master’s, and doctoral degrees through 10 colleges and schools and is rising in stature through its commitment to transforming the lives of students, pushing the boundaries of knowledge, and serving a growing and diverse community. UTA has developed a strategic plan, “Bold Solutions, Global Impact” (http://www.uta.edu/strategicplan). Taking advantage of our unique location at the center of the fastest growing urban region in the U.S. and adjacency to the Dallas-Fort Worth International Airport, our vision is to be ‘The Model 21st Century Urban Research University’. To support this vision, our strategic plan focuses on four over-arching themes across the University: Health and the Human Condition, Sustainable Urban Communities, Global Environmental Impact, ...Data Driven Discovery and Knowledge Management. The College of Engineering is playing a critical role in the advancement of each of these themes. Our highly ranked academic programs attract the best and brightest scholars from around the world, and our faculty and students consistently receive national and international recognition for their accomplishments. U.S. News & World Report ranks UT Arlington fifth among national universities for undergraduate diversity, we are a designated Hispanic Serving Institution, and the Military Times recently named UTA as the best 4-year College for veterans in the state of Texas. The Chronicle of Higher Education ranks UT Arlington among the 20 fastest-growing public research universities in the United States over the last 10 years. With a population of 7 million, the Dallas-Fort Worth Metroplex is the fourth-largest urban area in the United States. It covers an area larger than the states of Rhode Island and Connecticut combined. The Metroplex is the economic and cultural hub of North Texas and has the 10th-largest gross metropolitan product in the world. Not only is it an exciting place to live and work, the Metroplex offers UT Arlington a host of unparalleled scholarly, research, and economic activity. UTA has been a catalyst for redevelopment and revitalization in the central business district of Arlington, establishing a true college town environment in downtown Arlington. UTA’s 20-acre, mixed-use College Park District provides new special events and student living space, restaurants, and parking as part of its broad-based initiative to generate and support economic activity at the city’s urban center. In addition, the University is expanding its footprint in both Fort Worth and Dallas and has plans to increase its global presence building on active partnerships led by the College of Business and the College of Nursing and Health Innovation in Central and South America, South East Asia and the Middle East. For more information on University of Texas at Arlington, visit: www.uta.edu