Serves as first point of contact for the Office of International Education, including visitors and questions for International Student & Scholar Services, UTA Study Abroad, Programming, and International Initiatives. Serves as a backup Designated School Official for initial I-20 processing.
Serves as first point of contact for all incoming student and scholars, including Study Abroad students and visitors. Identifies challenging visa issues to bring to the attention of F-1 or J-1 advisors. Welcomes all students, scholars and visitors, by creating a positive environment conducive to a positive customer service experience – creates positive rapport and good will with international students and scholars, as necessary.
Provides prioritized customer service and support to distressed students, by listening to them and recognizing their issues. Redirects students to in-house resources and other resources on campus, as deemed necessary and essential. Screens and marks urgent requests as urgent, if necessary. Provides feedback to students concerning their requests, through phone, in person, or email. Provides information to students and visitors regarding other on-campus or off-campus resources, such as SSA, TxDOT, IRS, Post Office, or other government agencies.
Serves as a Designated School Official (DSO) as back-up initial I-20 processor. Receives and checks student request forms, including immigration forms for accuracy and completeness daily when applicable. Verifies enrollment for students requesting Curricular Practical Training (CPT) authorization. Receives and reviews checks for application payments for Post-completion Optional Practical Training (OPT) applications. Utilizes rapport with students in assisting with transition to post-graduation.
Manages the IO student email (Sending/receiving documents/faxes), including voice mail. Daily, manages the shipping/mailing out of time sensitive student documents, USCIS receipts, OPT cards, and I-20s, including scanning and emailing (increase in volume, due to the new immigration regulations for OPT Extensions).
Assist with the training and supervision of student assistants, as needed, and offer operational support in the absence of supervisor.
Assist with orientation, CPT, and OPT seminar preparation. Assists advisors with OIE holds spreadsheet, as needed.
BACHELOR'S DEGREEANDONE (1) YEAR OF RELATEDEXPERIENCE. OR EQUIVALENTRELEVANTEXPERIENCE.
BACHELOR'S DEGREEANDTHREE (3) YEARS OF EXPERIENCEWORKINGWITHINTERNATIONALSTUDENTS. MUST BE ABLE TO HANDLECONFIDENTIALINFORMATION. ABILITY TO WORKCOMPASSIONATELYWITHPEOPLEFROMDIVERSECULTURESANDBACKGROUNDS.
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and majo
UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.
Open Until Filled: No
Internal Number: 9025
About University of Texas at Arlington
The University of Texas at Arlington sets the standard for educational excellence in the thriving Dallas-Fort Worth metropolitan area and is one of the nation’s fastest-growing public research universities. With an enrollment of 38,000 on-campus students and an additional 15,000 online degree-seeking students, UTA is the second-largest institution in The University of Texas System. The University offers more than 180 bachelor’s, master’s, and doctoral degrees through 10 colleges and schools and is rising in stature through its commitment to transforming the lives of students, pushing the boundaries of knowledge, and serving a growing and diverse community. UTA has developed a strategic plan, “Bold Solutions, Global Impact” (http://www.uta.edu/strategicplan). Taking advantage of our unique location at the center of the fastest growing urban region in the U.S. and adjacency to the Dallas-Fort Worth International Airport, our vision is to be ‘The Model 21st Century Urban Research University’. To support this vision, our strategic plan focuses on four over-arching themes across the University: Health and the Human Condition, Sustainable Urban Communities, Global Environmental Impact, ...Data Driven Discovery and Knowledge Management. The College of Engineering is playing a critical role in the advancement of each of these themes. Our highly ranked academic programs attract the best and brightest scholars from around the world, and our faculty and students consistently receive national and international recognition for their accomplishments. U.S. News & World Report ranks UT Arlington fifth among national universities for undergraduate diversity, we are a designated Hispanic Serving Institution, and the Military Times recently named UTA as the best 4-year College for veterans in the state of Texas. The Chronicle of Higher Education ranks UT Arlington among the 20 fastest-growing public research universities in the United States over the last 10 years. With a population of 7 million, the Dallas-Fort Worth Metroplex is the fourth-largest urban area in the United States. It covers an area larger than the states of Rhode Island and Connecticut combined. The Metroplex is the economic and cultural hub of North Texas and has the 10th-largest gross metropolitan product in the world. Not only is it an exciting place to live and work, the Metroplex offers UT Arlington a host of unparalleled scholarly, research, and economic activity. UTA has been a catalyst for redevelopment and revitalization in the central business district of Arlington, establishing a true college town environment in downtown Arlington. UTA’s 20-acre, mixed-use College Park District provides new special events and student living space, restaurants, and parking as part of its broad-based initiative to generate and support economic activity at the city’s urban center. In addition, the University is expanding its footprint in both Fort Worth and Dallas and has plans to increase its global presence building on active partnerships led by the College of Business and the College of Nursing and Health Innovation in Central and South America, South East Asia and the Middle East. For more information on University of Texas at Arlington, visit: www.uta.edu