Job Requisition Number: 26814. At Cal Dining, we believe that “breaking bread together” is a unique aspect of dining on-campus with friends, faculty or staff. Our focus is on nourishing the Cal community, both for physical and social well-being, through customer-driven programs, culinary excellence and campus social responsibility.
Our service philosophy is centered around three key principles:
Flavor & Variety – We are committed to providing great tasting food for every palate. Our award winning program features a wide-variety of seasonal menus and ethnic specialties. We’ve partnered with top chefs and restaurateurs to bring quality offerings to our locations.
Health & Wellness – As leaders in providing “healthier-for-you” foods, we transitioned to natural, organic and trans-fat free food products and are 99.9% free of partially hydrogenated oils (PHO) in over 4,000 products.
Social Responsibility – We continually strive to do everything possible to minimize our environmental footprint. As a responsible neighbor, we are dedicated to supporting the Cal community, expanding our ecological efforts and encouraging our customers to do the same.
The Cal Dining team aims to be responsive by listening to our customers and responding to each and every customer comment. We demonstrate our commitment to responsibility by being the best possible stewards of our customer’s financial resources. We strive to provide best-in-class service, all while upholding the values of the UC Berkeley community.
Cashiering Control: • Follow cash handling procedures as outlined in the University of California Business and Finance Bulletin BUS-49 and departmental and campus cash handling policy. • Follow money handling procedures specific to Internal Audit and campus Cashier. • Follow proper cash handling and other payment options procedures including: custody of daily money bags, record and reconcile sales on designated forms, secure sales and credit card receipts. • Accurately operate the electronic point-of-sale (cash register), including: count customers’ change, provide receipts, correctly process on-line card transactions, ask supervisor for change in a timely manner to meet customer demand. • Refer problems to Manager or Supervisor.
Customer Service: • Establish and maintain positive relations with our customers. • Listen, and if possible, resolves customers’ needs and reports them to the manager and/or supervisor. • Interact enthusiastically and pleasantly with customers and co-workers to ensure a positive interaction and outcome in every interaction. • Responsible for practicing good stewardship with university and customer resources. • Demonstrate high level of customer service including: pleasantly greet/direct customers, assist disabled students, distribute/collect Comment Cards, answer general informational questions (e.g. meal service and meal plan options, meal hours, guest pricing, etc.). • Knowledgeable about food being served, including allergens, ingredients, etc. • Accurately prepare menu signs per required standards as needed. • Maintain cleanliness of all work areas, including: sweep, mop, and wipe surfaces. • Remove and properly dispose of trash, compost, and recyclable materials. • Immediately resolve or report spills, damages, defects, and other issues to maintain safety and sanitation of the facility. • Ensure all operational areas are clean and organized in a timely manner to meet customer demand. • Work closely with managers, supervisors and co-workers to effectively achieve the goals and objectives of the University and Cal Dining.
Security and Safety: • Responsible for security and safety at the public entrance to the operations. • Ensure all customers have a valid payment option (i.e. meal plan, cash, credit card, etc.). • Control unauthorized entrances, following unit specific procedures. • Monitor departing customers to deter unauthorized removal of food products, supplies or equipment. • Immediately resolve or report spills, damages, defects, and other issues to maintain safety and sanitation of the facility. • Direct evacuation of area in an emergency, following established plans.
Meal Preparation: • Set-up, prepare, replenish, restock, price, and distribute beverages, food and nonfood products in designated areas to ensure availability in a timely manner to meet customer demand. • Ensure all operational areas are clean and organized in a timely manner to meet customer demand. • Assemble and basic preparation of food products and beverages to support service and menu production, in adherence to Cal Dining service and production standards. • Follow basic principles of safety and sanitation in food service. • Check student postings (table tents, bulletin boards, etc.) and remove outdated or unauthorized materials.
IIPP Requirements: • Works in a safe and responsible manner while not putting others at risk. • Complies with applicable policies and regulations, using personal safety gear; observing warning signs; learning about potential hazards; and reporting unsafe conditions.• Cash handling experience in a retail operation. • Public contact skills and experience. • Must have basic English (reading, writing, listening, speaking) and math skills related to the safe and efficient performance of the job. • Ability to read, write, speak and understand English and follow oral/written instructions. • Ability to follow oral/written instructions. • Must be able to lift and carry up to 50 lbs. This is a Limited Appointment position.
This position is governed by the terms and conditions in the agreement for the Clerical & Allied Services Unit (CX) between the University of California and Teamsters Local 2010. The current bargaining agreement manual can be found at:
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.