About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities Strategy
The role holder is required to market and manage Business Banking customer relationships through proactive and consultative approach and detailed understanding of existing customers' business to increase wallet share
Acquire profitable new customers for Business Banking through the creation, development and maintenance of high quality advisory relationships that include effective consultative selling and creative structuring of financial solutions.
To increase the number of active clients using the digital platforms to execute FX transactions.
To manage and effectively control bank foreign currencies with Branches and Customers in collaboration with WMPS dealers.
To proactively market branches for referrals and FX business and promote co-ordination between branches and Financial Markets needs and provision of foreign exchange products and services.
Creatively tailor products to meet individual customer needs
Analyse and review quality of potential and existing business to ensure maximum profitability
Maintain accurate and up to date records of all actual and attempted customer interactions.
Conduct customer meetings that have defined call objectives, desired outcomes and a well-constructed plan.
Liaise and provide leadership in areas of expertise, particularly in the provision of products and services to customers.
Maybe requested to co-ordinate country or regional initiatives within WMPS.
Provide feedback to senior management, marketing and product management on customer's needs and the efficiency of marketing strategies and tactics.
Responsible for delivering a service to customers through site visits and telephone calls.
To regularly visit the branches and agencies with the objective of providing support in marketing their customers, disseminating information on Financial Markets products and understanding their Financial Markets needs.
To maintain constant relationship with BB customers through site visits and telephone calls.
Market new FX products.
To identify opportunities for cross - selling and referral to other SCB lines through developing and maintaining a close understanding of customer business' business.
Conduct portfolio reviews jointly with Relationship Managers.
Regulatory & Business Conduct
· Display exemplary conduct and live by the Group's Values and Code of Conduct. · Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. · Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key Stakeholders Internal: Nature and Purpose BB Relationship Managers
To maintain regular contact with the objective of receiving and providing feedback on clients and Markets.
To increase awareness of products and synergies of working together
Dealers & Branch Staff
Direct formal/informal communications for problem solving,and information exchange.
FMO & CMO
Ongoing communication to ensure efficient handling of transactions processing, revenue recognition, provision of timely information etc.
External : Nature and Purpose
To give information on market development & products. To ensure that client satisfaction is optimised
Bank of Zambia
Monitor Exchange Rates and Monetary Policies of the Government by interacting with BOZ officials and keeping update of the various publications.
To attend the meetings regularly with the objective of enhancing the Banks profile, information gathering & influencing change.
Our Ideal Candidate
Minimum 5 O'level credits or better including Mathematics and English
University graduate or Relevant Professional Qualification
Minimum 3-5 years knowledge of Banking/FX sector with ability to understand the flows and processes in foreign exchange
Good marketing and interpersonal skills
Strong analytical, problem solving and decision-making skills.
Thorough knowledge of consumer banking products with exposure to Trade Services, Treasury Management products and services.
Strong communication and negotiation skills
Leadership, management, organisational and people management skills.
Computer skills are essential
ACI dealing Certificate
Apply now to join the Bank for those with big career ambitions.
Internal Number: 5844106
About Standard Chartered Bank
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