Primary Location: United States,Delaware,Wilmington
Other Location: United States,Florida,Jacksonville; United States,Texas,San Antonio
Education: Bachelor's Degree
Job Function: Risk Management
Shift: Day Job
Employee Status: Regular
Travel Time: Yes, 10 % of the Time
Job ID: 19021896
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.
Fraud Risk Officer
The CRS Fraud Portfolio Manager responsibilities include:
Act as a primary point of contact for the partner and the Retail Services business to escalate fraud issues
Work with the Business to understand and assess new projects for fraud risk
Make recommendations for appropriate controls which will maximize the return on investment
Evaluate potential control enhancements which will improve business controls or reduce impacts to good customers
Partner with the business to facilitate new product/service delivery
Understand the latest fraud performance trends and communicate these to the Business
Articulate mitigation projects and overall approach to Fraud related issues
Share best practices throughout all NA Businesses
Partner with Operations, Analytics and Process Integration Teams to coordinate actions to address Business issues.
Support the Control group in the evaluation and management of Global policies and standards
Produce regular performance reporting for stakeholders to coordinate actions and mitigation plans
Assist in managing peer reviews and audits
Maintain strong awareness of industry trends so this can be effectively communicated to Business partners
The scope of the work will focus heavily on strong collaboration with the partners and the Retail Services Business as it relates to specific project types, or more broadly as business needs dictate. Additionally, the incumbent will be responsible for developing presentations, communicating actions and mitigation plans. Excellent written and verbal communication and strong interpersonal skills are required.
Excellent communication skills, both written and oral, required
Candidate must be organized and excel at planning
Excellent stakeholder communication and management skills required to ensure expectations are managed appropriately
Candidate will be able to translate business needs into high level business requirements that can be used as a base line to develop detailed feature requirements by internal and external implementation teams
Candidate must excel at working in fast paced environment, managing multiple tasks, and changing priorities
Internal Number: 5854424
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