Senior Manager, Customer Onboarding, Global Digital - Global Liquidity and Cash Management
May 11, 2019
Some careers grow faster than others. If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
Global Liquidity and Cash Management (GLCM) is an integral part of our client proposition and employs our global network to capture market share and deliver growth. The business covers 90% of the world's trade and capital flows, with access to over 150 clearing systems. We are uniquely positioned to help clients make payments, manage their liquidity and maximize the use of their cash and work with 95% of Fortune 100 Companies. GLCM has been named #1 Cash Management bank globally for the last four years.
We are currently seeking a high caliber professional to join our team as Senior Manager, Customer Onboarding, Global Digital .
e-Channel Customer Onboarding Automations and Streamlining. Develop technology enhancements and deliver projects in alignment with the defined strategy for e-Channel customer onboarding. Ensure the delivery of a strong and effective customer onboarding experience globally for e-Channels in support of the strategic vision of the global businesses. Implement projects, both in the area of technology automations and process areas, to standardize and improve the customer onboarding experience including business models and processes.
Manage and strategise the development roadmap of Staff Channels for channel onboarding and enablement, for example StaffView, ClientSphere and SHex, customer management module. Work closely with key business stakeholders in Global Liquidity and Cash Management, Global Trade and Receivable Finance, HSBC Security Services, Commercial Banking, Global Banking and Markets, Operations and Information Technology globally to implement the delivery roadmap to achieve the Staff Channel vision for Global Digital, an integrated and strategic architecture for the best staff and customer experience.
Proposition management. Manage and improve the current channel enablement framework through Proposition ID and Product Control Framework. Transform current enablement framework to a simplified process and manage and mitigate risks during new experience customer migration.
Deliver key digital programs within respective governance and tollgate launching agreed deliverables on time.
Manage and improve customer's channel enablement experience based on customer feedbacks from the Moment of truth customer survey. Drive actions directly or indirectly against the voice of customers.
Having Conduct as one of the key principles in operating such role.
Background in Product Management, Technology, Programme Delivery or Process improvement
Experience or knowledge in Payments and Cash Management or Global Trade and Receivable Finance
Experience in managing e-commerce platforms
Experience in managing Commercial and Corporate customers
Experienced project or programme manager with relationship management skills and industry product specialist
High level of business acumen and commercial awareness
Experience in working in matrixed organisations
Complex and analytical reasoning
Ability to establish credibility and rapport with senior executives in HSBC and with customers
You'll achieve more when you join HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
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Internal Number: 5854661
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