The desktop engineer participates in the design, installation, maintenance, and upgrade of systems used to configure UMS’s existing and newly acquired computing devices. They will also be involved in the creation, testing and deployment of software application installation packages for use in remote office, lab and classroom environments by local IT support staff as well as end users.
Create and maintain systems and packages for the deployment of software applications and operating system configuration changes for existing end user computing devices.
Expand and enhance image creation procedures and tools for new and existing devices in classrooms, labs and office environments.
Act as a resource for solving previously undocumented operating system or application problems related to the proper configuration and use of end user devices, either in person or remotely. The goal should be to create procedures to allow other tech staff to quickly identify the issue and provide resolution on first contact.
Collect specifications, analyze business needs and work to provide methods to allow local IT staff to efficiently customize images and packages as needed at their local level.
Enhance diagnostic tools and reference materials, as well as deliver technical instruction to other specialists and other teams within the organization, including process documentation for proper use of systems.
Work Location: An external candidate may choose from the Orono campus of the Univeristy of Maine or the Portland campus of the University of Southern Maine. An internal candidate may continue to work from their current campus.
Based on the qualifications and experience of the successful applicant, the salary range is mid $40's to low $50's plus a 10% employer contribution to the UMS retirement plan. Additional benefits include medical, dental, vision, and tuition waiver programs for employees and dependents. The UMS is a recipient of the Wellness Councils of America’s Well Workplace Award and offers a wellness program.
Review of applications begins immediately. For full consideration materials must be submitted by May 28, 2019. Applications received after that date will be reviewed at the discretion of the University.
About the University:
Established in 1968, the University of Maine System is the state’s largest educational enterprise. It has an annual enrollment of nearly 30,000 students and positively impacts the lives of hundreds of thousands of Mainers each year through its educational and cultural offerings as well as outreach and public service to individuals, businesses, organizations and policymakers. The System has an estimated $1.5 billion total statewide economy impact each year, a return of $7.50 for every dollar of State appropriation. Two-thirds of its alumni—approximately 120,000 people—live in Maine. The University of Maine System is accessible with seven universities—some with multiple campuses—located across the state, as well as a law school, an additional 31 course sites, and Cooperative Extension. The University of Maine System Chancellor’s office is located in Estabrooke Hall on the University of Maine campus in Orono. System-wide services and governance employees work from campuses across the state.
University of Maine:
Established as a land grant college in 1865, the University of Maine is a public research university located in Orono and referred to as the flagship institution of the University of Maine System. UMaine, as it is often called, has an overall enrollment of over 11,000 students who pursue majors in ninety undergraduate disciplines, more than seventy masters’ courses of study and thirty doctoral programs. Ranked highly by the National Science Foundation among American research universities, UMaine’s research faculty has an international reputation for excellence and the campus’ Fogler Library is the largest in the state. Located on more than 600 acres only a few miles from Bangor, one of Maine’s largest cities, the University of Maine is a major resource not only for education but economic and community development throughout the state as well.
University of Southern Maine:
The University of Southern Maine, northern New England’s outstanding public, regional, comprehensive university, is dedicated to providing its diverse student body of more than 7,500 students from forty states and thirty foreign countries with a high-quality, accessible, affordable education. Through its undergraduate, graduate, and professional programs, USM faculty members educate future leaders in the liberal arts and sciences, engineering and technology, health and social services, education, business, law, and public service. Located on three campuses in Gorham, Portland, and Lewiston-Auburn, USM is known as Maine’s Metropolitan University and serves communities that are among the largest population centers in the state.
Materials must be submitted via "Apply For Position" below. You will need to create a profile and application (which includes contact information for 3 references); upload:
1.) a cover letter which describes your experience, interests, and suitability for the position
2.) a resume/curriculum vitae
Incomplete application materials cannot be considered. Materials received after the initial review date will be reviewed at the discretion of the University.
The successful applicant is subject to appropriate background screening.
The University of Maine System is an EEO/AA employer, and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, transgender status, gender expression, national origin, citizenship status, age, disability, genetic information or veteran’s status in employment, education, and all other programs and activities. The following person has been designated to handle inquiries regarding non-discrimination policies: Office of Equal Opportunity, University of Maine, room 101 North Stevens Hall, Orono, ME 04469, 207.581-1226, TTY 711 (Maine Relay System).
Bachelors in relevant field or combination of equivalent experience acceptable.
Experience with current versions Microsoft Active Directory and desktop management software such as SCCM, Azure AD or similar systems.
Strong background in information technology and proficiency in all current Windows operating systems.
Demonstrated ability to keep up to date with emerging hardware and software technologies.
Excellent understanding of multiple operating systems.
Ability to travel occasionally, normally requiring a driver’s license and be an authorized and approved University Driver based on the Driver Administration Policy.
Working knowledge of current Apple Macintosh IOS and OSX
Experience with an Apple IOS or OSX client configuration system
Additional Salary Information: Excellent benefits package including 10% employer contribution to 401(k)