Location: Wellesley Hills, MA Category: Full-Time Staff Posted On: Tue May 14 2019 Job Description:
Position Title: Administrative Assistant I: Financial Aid Office
Department: Financial Aid Office
Reports to: Director of Financial Aid
This position serves as the central welcoming and pivot point for front line customer service for the Financial Aid Office (FAO), which includes walk -in, email and telephone contact. This position provides professional, courteous and accurate information to students, their families, faculty, staff and other guests of the office. This position also performs clerical tasks associated with the administration of federal, state, and institutional aid to MassBay students within applicable guidelines. Provide current information regarding sources of and application procedures for student financial aid programs. Assist financial aid staff in the maintenance of financial aid records; grants, loans, and work study awards. Carry out departmental projects. Work collaboratively with other College units to provide effective quality student services.
Key Responsibilities and Duties
Provide students and parents with information about financial aid eligibility, application procedures, aid programs, costs, student employment, financing options, indebtedness, and other FAO processes and general information. Individualizes information to the particular needs and situation of the student and/or family;
Provide students and parents general information about Student Account and Registration questions.
Manages front desk operations including email, fax and other correspondence for the FAO. Other duties include data entry, organization, and the processing of materials provided by financial aid applicants;
Manages requests for financial aid and enrollment information from students, state agencies, and other 3rd party agencies including but not limited to:
MA Dept. of Transitional Assistance
MA Rehabilitation Commission
U.S. Dept. of Housing and Urban Development
Under management of Director, facilitates departmental budget transfers, purchase orders, requisitions and vendor payments;
Assists in FWS student payroll document review/employment set-up;
Contributes to the development of office procedures and student consumer information;
Assist in training and overseeing of FWS student employees, including scheduling, project assignment, and professional development;
Schedule student information sessions and financial aid counseling/advising appointments.
Maintains inventory of supplies, forms and applications;
Supports Financial Aid Assistant Directors and Director with regard to all aspects of aid processing;
Other tasks or special projects as needed or assigned.
Minimum Entrance Requirements:
Administrative Assistant I:
Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in office management, office administration, business administration or business management, the major duties of which included one or more of the following functions: purchasing, personnel management, budgeting, accounting, records management, work simplification, grants management, contract administration or program management, (B) any equivalent combination of the required experience and the substitutions below.
I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.*
II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*
*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
Qualifications required at hire:
Ability to exercise sound judgment and discretion in handling confidential information;
Ability to establish rapport and maintain harmonious working relationships with persons from varied ethnic, cultural and/or economic backgrounds;
Ability to communicate effectively in oral expression;
Ability to deal tactfully with others;
Ability to maintain accurate records.
Associates or Bachelor's degree;
Personable, with a professional approach to customer service and a demonstrated ability to multi-task with efficiency, strong attention to detail and organizational skills;
Ability to work in a fast-paced and time sensitive environment;
Ability to perform work independently;
Proficient in the latest Microsoft applications: Word, Excel, PowerPoint, and Access; experience in PeopleSoft a plus;
Hours: Monday - Friday, 8:00AM - 4:00 PM, with a 12-1 lunch hour.
Salary Range: AFSCME Unit I, Grade 15, Step 1 $43,520.36 annually. Appointments from outside the bargaining unit begin at Step 1 of the range
Classification: AFSCME (37.5 hours/week)
Source of Funding: State Appropriation
Deadline: May 29, 2019 or thereafter until filled
Massachusetts Bay Community College values and pursues diversity, and teaches the importance of inclusion and collaboration. We strongly encourage members of underrepresented communities to apply.
Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's for Affirmative Action and/or Title IX Coordinator (Lisa MacDonald:firstname.lastname@example.org or (781) 239-3147), the Massachusetts Commission against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
Hiring is contingent upon a successful CORI clearance.
MassBay Community College fosters educational excellence and student success, prepares students for local and global citizenship, anticipates and responds to the needs of surrounding communities, and contributes to evolving regional economic development.