The Client Lifecycle Intelligence and Care ('CLIC') department is the cross-business client management division of Global Banking and Investor Solutions ('GBIS'). As part of the GBIS COO Service Unit, the GBS Cross Border Client Management Group is globally in charge of the client experience across the GBIS activities. The department is particularly in charge of:
(KYC) KYC due diligence for both on-boarding and periodic reviews
(RRD) Management of client reference & regulatory data
(COO) Project management
The Control Tower team is responsible for:
Managing and reporting on KYC client status and KYC data controls related to KYC Periodic Review client population management;
Responsible for Management Information & Metrics team dedicated to CLIC/KYC teams
Reporting daily/weekly/monthly status of Reviews population of monthly anniversary date client files; reporting productivity and quality performance metrics; manage changes to population with detailed audit trail,
Work with the Global stakeholders to prepare the annual campaign of the periodic Asia reviews. Identify the scope to be delivered, allocate the reviews in the different country portfolios and manage any assignments and re-balancing between different portfolios. Monitor the Asia Reviews campaign throughout the year to ensure that the population that is due to be review in the current campaign is correctly captured.
Main Responsibilities and Accountabilities: KYC Periodic Reviews
Work with the Global stakeholders to prepare the annual campaign of the periodic Asia reviews. Identify the scope to be delivered, allocate the reviews in the different country portfolios and manage any assignments and re-balancing between different portfolios.
Monitor the Asia Reviews campaign throughout the year to ensure that the population that is due to be review in the current campaign is stabilized and correctly captured.
Animate the annual campaign life cycle. Work with global stakeholders for review follow-ups. Manage review file assignments re-balancing between different portfolios.
Exercise governance of the review process and lead the analysis for problematic KYC reviews or issues and propose solutions.
Take charge of the coordination between all actors of the process for Missing Documentation, including escalations to Global Team
Define common calendar and ensure adherence to deadlines
Define the scope of eligible clients for the region for each restriction wave
Discuss exemption rules with FO/Compliance/KYC. Communicate and control statuses of restriction following decision to restrict
Be the point of escalation for issues regarding restricted clients. Ensure post-mortem and action follow-up of the incident
Review Performance Monitoring & Process Improvement
Analyze and document ECM review process. Identify opportunities to improve the process and monitor the implementation of initiatives
Take ownership of the monitoring tools. Provide proposals for the design and strategy for optimizing the KYC team's monitoring process
Lead in the implementation of various deliverables under the KYC Periodic Reviews including restrictions
Lead the convergence effort on a worldwide basis with the objective of enhancing collaboration between regions
Contribute to transversal projects impacting the KYC periodic review functions
Key Skill areas & Knowledge required:
Good working knowledge of the KYC review process, including the initial due diligence phase to the KYC analysis, as well as restrictions/Inactivation processes
Possess strong data management skills
Strong written and verbal communication and interpersonal skills
Quality focused work focus and strong controls mindset
Strong PC skills including Word, Excel, PowerPoint, Outlook. Proficiency in Excel macro development / VBA preferred
Flexibility to work on multiple tasks and deadlines
Effectiveness, team spirit and an ability to work in a fast-paced and demanding environment
Graduate degree in finance, business administration, economics or computer science
2-3 years experience in KYC management in an investment bank
Experience of working in an international, multi-cultural organization
Internal Number: 5877974
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