Tradeweb operates trading platforms in more than 25 products including government bonds, mortgages, corporate bonds, municipal bonds, interest rate swaps, credit defaults swaps rates, repurchase agreements and equity derivatives. In an average trading day, Tradeweb facilitates more than $525 billion in notional value traded.
An exciting opportunity has arisen to join Tradeweb's busy Dealer Relations team based in Tokyo. Working in a fast paced, challenging and dynamic environment, the team enjoys the responsibility of delivering the Tradeweb suite of products to our clients on sell sides. As Customer Support, you will be expected to deliver an excellent level of service to all clients, dealing with requests for information, queries and problems in an efficient and friendly manner and developing and maintaining a thorough understanding of our products and services in order to meet with our clients' demands.
Support sell side clients with general platform / product queries.
Support internal teams in getting clients connected, delivering initial user training.
Ensure the system is prepared for daily trading and monitoring for potential problems throughout the day.
Carry out daily administrative tasks including ownership and input of new security data and the creation of new logins.
Communicate with sell side to escalate their client on-boarding process.
Set up test IDs/products and help sell side with their testing in test environment.
Foster productive working relationships with key internal teams (Global Teams, Support, Networks, Sales, Product Managers) ensuring a seamless delivery is achieved at all times.
Speaks fluent Japanese (worked with multinational banks/security firms in Japanese)
Speaks fluent English (worked with multinational banks/security firms in English)
Strong attention to detail
Strong communication skill - working with global teams
Strong MS Office skills and must be comfortable using financial applications
Able to prioritise tasks and maintain a professional approach under pressure
Proven ability to work as part of a team
Results oriented and motivated to deliver excellent client service
Strong independent worker - self-starter
Ability to take ownership & responsibility
Class-1 JSDA Sales Representative Qualification
Hours of work will vary between 7.30am and 6.30pm. Some overseas travel may be required.
Internal Number: 5879349
About Tradeweb LLC
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