The IT Production Management Senior Lead will be part of a team whose focus is on activities related to supporting the PAR estimation and approval process within AMS, working with our application development and infrastructure partners, to determine impact related to AMS maintenance, AMS resources, and capacity demand.
Promote production environment stability by defining and implementing the AMS Impact Analysis management processes. Responsibilities include partnering across GTS and Finance to ensure AMS impacts are estimated and documented in all PARs impacting AMS services.
Promote accurate project estimation by defining and implementing the AMS project intake processes for all stakeholder in AMS including TechQA and the Global Delivery Partner Management Team.
Provide support for Project Intake for all requests impacting AMS.
8+ years of experience in implementing formal methodologies & leaning out IT processes / process improvement
8+ years of experience in IT infrastructure and/or IT finances
5+ years of experience in large-scale IT program management, including budget and project planning, financials, reporting, issue/risk management, and governance
IT infrastructure financial knowledge – understand infrastructure chargeback model
IT Infrastructure technical knowledge – understand distributed platform architecture
Apptio, QlikView, and ServiceNow expertise
Intermediate to advanced skills in Word, Excel, and PowerPoint
Bachelor’s degree required; major in IT or business-related field preferred
Advanced Degree (MS, MBA) in Computer Science, Information Systems, or other related field, relevant industry certifications/training
Knowledge of mainframe platform
Insurance or financial services industry experience
Infrastructure chargeback models experience
Application development or operations experience
Internal Number: 108871
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