The Admissions Assistant provides comprehensive customer service via telephone, email, on-line and in person. The Admissions Assistant regularly communicates with prospective students to provide information on the next steps in the enrollment process and answer questions the student may have about the community college or enrollment process. The Admissions Assistant will call prospective students to provide their next step in the enrollment process and answer questions asked by the student. This position requires initial contact and follow-up through enrollment. The goal is to convert applicants to enrollments.
Making phone calls to prospective students to inform them of the next steps in the enrollment process. Taking detailed notes on each phone call in Ellucian Recruit to provide other staff members who speak with the student to know what was previously said.
Responding to emails from prospective students providing detailed and comprehensive answers.
Update and correct data in the Ellucian Recruit applicant record based on phone or email conversations with prospective students.
Participate in a plan of professional development in order to stay current regarding best practices for profession, to have an understanding of current academic and career program offerings, requirements and school policies. Maintain positive professional networks for positive outcomes during conflict resolution and troubleshooting.
Service to college: Serve on committees as assigned.
Minimum of one (1) year of office or customer service (phone and in person) experience is required.
High School Diploma or GED required.
Effective customer service skills required.
Effective interpersonal, written and oral communication skills.
Ability to deal tactfully and effectively with students, faculty, administrators, government agencies, business/industry representatives, community organizations and the general public.
Ability to work in a structured setting, with established goals, procedures and policies.
Problem solving abilities and conflict resolution skills. .
Associate's degree preferred.
Strong customer service, interpersonal and communication skills are preferred.
Anne Arundel Community College is an Equal Opportunity Employer.
About Anne Arundel Community College
With learning as its central mission, Anne Arundel Community College has responded to the needs of a diverse community for more than 50 years by offering high quality, affordable and accessible learning opportunities. The college’s nationally recognized and award-winning programs have helped its more than 51,000 students annually achieve their academic, professional and personal goals. AACC is a fully accredited, public, two-year institution offering credit programs leading to an associate degree, certificate or a letter of recognition. Students may prepare to transfer to a four-year institution or prepare for an immediate career. AACC also offers extensive lifelong learning opportunities and noncredit, continuing education to those seeking career training or retraining, working to boost basic skills or pursuing new areas of interest. In addition to its main campus in Arnold, Md., the college has degree centers at Arundel Mills, Glen Burnie and at centers and schools around the county. In 2012, the college opened the 30,000-square-foot Center for Cyber and Professional Training in Hanover, which houses 13 specialized labs, a testing center and faculty support space. Located in Anne... Arundel County near historic Annapolis - home to the U.S. Naval Academy – AACC is conveniently located just minutes from Baltimore/Washington International Thurgood Marshall Airport and downtown Baltimore. To learn more, visit www.aacc.edu.