Chief Operating Officer, Residential and Student Services Programs (0550U) #26928
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Departmental Overview Residential and Student Service Programs (RSSP) is a complex “cluster” of revenue generating and administrative departments with an aggregated operating budget of approximately $150 million, a head count of over 2,000 employees (including student staff) in approximately 150 buildings (2.7 million square feet) that provide a variety of services to faculty, staff, students and the surrounding campus community. These services include the core business and financial operations for the Division, single student and family housing for 7,500 students and (in some cases) their families, dining options for the campus and community, an early childhood education program, and conference operations.
The Chief Operating Officer of RSSP (COO) reports directly to the Vice Chancellor for Student Affairs and is part of the Student Affairs Leadership Team. The COO position involves managing the administrative services and the full general operations of the department and its resources. Administrative services includes Housing, Dining, Childcare, Conference Services, facilities including trades and custodial, Business Development, and student services. The position has full responsibility for the operations and maintenance of all Student Housing. General management includes long and short range strategic planning in determining the mission and directing all activities of multi-disciplinary departments through subordinate management staff to achieve accountability and stewardship of university resources (operational, financial, and human) in a manner consistent with campus and system-wide objectives and initiatives.
The position is the senior administrator overseeing the RSSP cluster of departments through subject matter experts who lead the specialized departments. Due to the size, complexity, and distinctly different operations within RSSP, the position must provide strategic vision and direction for the many varied aspects of the organization, leading unique but woven units and functions into one uniform approach and purpose. It defines Vision, Mission and Values for the cluster and drives implementation thereof. It provides inspirational motivation and strategic direction of staff at all levels of the organization.
Directs departments impacting a significant proportion of campus students, as well as large numbers of campus faculty and staff. Directs and controls the activities of the broad organization through several subordinate managers having overall responsibility for functional programs. Oversight of organization includes the coordination of the varied department strategic plans, actions and goals along one cohesive line.
Determines organizational structures of assigned departments and allocation of subordinate management responsibilities. Develops strategies for working relationships and expectations in an environment which includes non-represented and represented staff from four unions and trades groups.
Provide leadership for each of the cluster's departments that undergo frequent change and must respond to politically sensitive issues in the campus and community environment. Interacts with student groups regarding student services. Acts as a liaison to campus and community for these departments. Frequently speaks in public at community and neighborhood meetings, at Cal Day, at Parents Weekend, and at other student outreach activities. Representing the University, participates on and interacts with community boards, (e.g. Berkeley's Visitors and Convention Bureau; affiliated housing organizations such as the University Students Cooperative Association, International House, and private landlords). Monitors and implements principles of Covenants and Restrictions that are agreed upon by the campus, city government, and/or local neighborhood groups. Responds to neighbor and city planning issues and complaints. Proactively performs outreach to community to collaborate on local residential and business issues.
Ensures the overall monitoring and success of assigned functions and for integrating these activities with those of other major organizational segments. Sets the organizational culture and values regarding respect and civility, diversity and inclusion, communication, and performance expectations. Develops programs for employee development at all levels, including leadership and management levels, coaching and mentoring, and drive succession planning within the organization. Motivates staff at all levels.
Leads other senior managers to establish campus strategic plans and objectives. Provides the visionary leadership necessary to operate a dynamic organization. Develops strategic planning process, defines strategies and priorities, and drives action plans and initiatives supporting the overall vision and mission for the cluster. Results reflect upon the campus as a whole, and may be emulated at other campuses across the nation. Serves on the VCSA's executive team, and may act on behalf of the VCSA in their absence.
Plans, designs and implements cluster programs and participates in the development of direction, policies and procedures for the division and campus. Assists in creating and implementing the vision, strategic direction, and operating initiatives of the division. Participates in division and campus programs for employee development.
Makes long-term strategic decisions that reflect upon the campus as a whole, and may be emulated at other UC campuses. Directs long-term planning regarding housing “inventory” in accordance with student (and faculty) demand and campus planning processes (e.g. LRDP). Oversees facility planning, design (including such considerations as academic support programming, technology, sustainability, etc.), approval process, construction, financing, and occupancy for student and faculty housing, residential and retail dining, and child care operations. Develops long-term strategies to minimize student cost of living and self-help. Coordinates with system-wide colleagues to create policies and procedures to strengthen the housing system.
Negotiates and directs agreements with other institutions, community and commercial enterprises and contracts. Oversees the negotiation of and directs MOU's, contracts, and agreements with other entities on and off campus. Examples are the four off campus agreements for housing with Mills College, Holy Names College, Garden Village and New Sequoia apartments, the dining contract with Athletics, and the child care state subsidy use agreement with Berkeley Unified School District. Oversees a growing Business Development portfolio, which includes Berkeley eSports.
Interacts with senior management on controversial situations, customer negotiations, or influencing and persuading other senior level managers. Oversees and proactively plans for crisis response activities and ongoing management of individual student emergencies and student mental health. Participates on campus-wide emergency response and business resumption teams. Directs residential and child care component of emergency response and business resumption.
Expert leadership abilities to establish department goals, and motivate and influence others to achieve.
Ability to establish mission and goals at the macro-level; to lead subordinate management to develop goals in alignment with mission.
Highly sophisticated skills in financial planning, managing large budgets and entrepreneurial strategies, systems planning and change management.
Ability to establish metrics for department and employee goals which measure effectiveness of contributions to efficient operations of department.
Expert project management skills, including capital projects. Understanding of advance accounting and fiscal planning, business management, real estate, design and construction concepts, relationships, and practices.
Expert skills to work collaboratively and act persuasively in sensitive situations; skills in conflict management techniques.
Demonstrated skills in employee supervision and HR administration. Interpersonal skills to effectively lead, motivate and influence others.
Experience with managing in a union environment and dealing with labor relations.
Effective public speaking skills and executive presence.
Experience in overseeing information technology functions, including operations, services, and implementations / conversions.
Knowledge of financial analysis and reporting techniques; human resources and risk management planning; accounting and payroll. Working knowledge of accounting, pro formas, cost-benefit models, budgeting, risk management, and debt financing and management.
Highly sophisticated knowledge of administrative management theory and ability to translate into practice.
Ability to collaborate effectively with campus partners, such as Capital Strategies, Facilities Services, Legal Affairs, Athletics, etc.
Knowledge of and expertise in leading and the management of operations and auxiliary services, such as the student facing residential and/or retail dining operations.
Demonstrated commitment to the values of diversity, equity, and inclusion; ability to work with diverse community, faculty, staff, and students.
Experience in advocating and strategizing for student success.
Advanced degree preferred.
Salary & Benefits For information on the comprehensive benefits package offered by the University visit:
How to Apply Please submit your cover letter and resume as a single attachment when applying.
Applications review will begin on July 1, 2019.
Conviction History Background This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.