The Director of Campus Operations provides strategic direction, leadership and oversight in the planning, coordination, and operations of the Education Building and Columbia campuses. The director supervises daily facility operations of our School of Education (SOE) campuses.
The ideal candidate will develop and implement the crisis management plan. This position reports to the Sr. Associate Dean for Finance & Operations.
Responsibilities also include facilities budget development and management, providing leadership oversight for campus centers at the Education Building and Columbia, managing the coordination of consistent course scheduling and faculty services to maximize space and other resources.
Specific duties & responsibilities:
Essential Job Duties/Responsibilities
Strategic Planning (15 %)
Formulates and implements long and short-term campus center goals and objectives for school-wide, online and in-person student and faculty services and for campus center management, in coordination with Department Chairs and Centers
Provides leadership and strategic oversight in maintaining safe, secure, and appropriately appointed (including ADA compliance) classrooms and other learning facilities and for scheduling usage in a way that maximizes resources and aligns with program needs
Evaluates, revises, formulates, implements and disseminates policies and procedures for campus center services, including but not limited to course scheduling, operations and facility management
Center Leadership/Management (45 %)
Initiates, researches, recommends and implements enhancements to academic support services for faculty, staff and students, with respect to facilities, student assistance, registration, large scale facilities management, supply management, mail services and other needs
Manages and coordinates the course scheduling process across two campuses to ensure optimal space utilization
Oversees special events scheduling at the Columbia Center and identifies opportunities for available classroom/common space rentals/use by other JHU entities and non-JHU organizations during weekdays
Leads campus based special projects such as facilities redesign, office relocations and build-outs and remodeling. Includes collaboration with Department Chairs, Centers and Administrative areas to develop sound understanding of needs; budget development and management; working closely with architects, builders and specialty construction staff; office furniture decisions and negotiations; planning and coordinating moves; and coordinating all work to ensure deadlines are met, with staff and faculty safety a priority, and minimal disruption.
Responsible for all facets of staff performance management, including interviewing and selection, setting goals, coaching, counseling on performance concerns, development and training, annual performance reviews and disciplinary actions for those with direct reporting relationships. Partners with Human Resources, as appropriate.
Develops and maintains extensive collaborative and cooperative relationships with a wide array of leadership, academic, professional and administrative individuals and units within SOE and across all campus centers’ external communities, including other higher education administrators and key members of community organizations such as corporations, service groups, churches, foundations and government agencies
Serves on and actively participates in committees at the School and University level which deal in facilities management, crisis management and response planning, and sustainability
Coordinates with Academic Services Specialists at all locations to ensure staffing coverage, including distributed/shared phone and email coverage as appropriate and technologically feasible
Financial and Resource Management (20%)
Reconciles accounts and takes appropriate action to remedy any problems
Develops and administers the supply inventory for two campuses, including the following: developing and implementing centralized inventory processes and procedures; identifying opportunities for centralized purchasing, leasing and service agreements to increase efficiency; increasing buying power to achieve economies of scale
Oversees staff that monitor service and lease agreements
Manages renewal and confirmation of the annual rent agreements/letters for all Centers and related records retention. (This is a renewal process and does not generally include negotiation of significant new terms.)
School-Wide Leadership (5 %)
In partnership with the Sr. Associate Dean for Finance serves as a liaison with the JHU Office of Communications for emergency situations and coordinates weather and other center emergency closings and schedule adjustments through School wide and campus based communication
Develops the Crisis Management Plan for each campus and ensures appropriate communication and preparedness planning
Develops Crisis Management Response plans and emergency notification procedures at the two campus centers. Plans include instructions for emergency evacuation of students, faculty and staff with disabilities. To develop plans that are realistic and appropriate for off-campus centers in stand-alone facilities, the Director will collaborate with leadership in Johns Hopkins office of Homewood security and with colleagues and peers across the university to share best practice. The Director also will integrate processes for energy efficiency and sustainability to align SOE facilities operations with University goals to achieve a carbon-neutral status in the coming years.
Takes the lead in implementing campus response to emergency situations, in consultation with campus center-based student and campus center services managers, University officials and others
Serves on various School and University wide councils and committees related to campus centers
Supervises 2 direct full time reports, 4 limited or casual reports, campus librarian, and campus security guards
Interacts and builds strong working relationships with a wide variety of internal and external constituents
Communicates across all administrative and academic departments, with all staff and faculty; with prospective and current students; and with community and business leaders
Manages key vendor relationships
Minimum Qualifications (Mandatory):
7 years progressively responsible years in a supervisory/leadership capacity
10 years progressively responsible experience in academic centers, including at least 5 years in a management capacity
Special Knowledge, Skills, and Abilities:
Strong comprehensive working knowledge of campus center services, student and faculty service needs, inquiry and response management, general registrations and admissions, student information systems, and facilities management, in a university or college setting
Knowledge of facilities management, including leasing issues, telecommunications, equipment maintenance, utilities, insurance and security
Comprehensive knowledge of customer service management, operations, principles, practices, and procedures
Knowledge of budget planning, development, forecasting and administration
Ability to implement best practices and to interact with and support a diverse student, staff and faculty population and sensitivity to issues to ensure effective multi-cultural communication
Highly service oriented with strong interpersonal skills that enable the incumbent to interact effectively with the adult learners, current or prospective students, full time and part time faculty and the general public; interact effectively with staff and constituents in sometimes intense emotionally charged situations; and work collegially in close coordination across all administrative and academic departments, at all organizational levels
Strong leadership and supervisory skills and knowledge, with ability to build strong teams, mentor, coach and counsel staff through positive interaction to promote high quality performance
Knowledge of course scheduling procedures and practices
High degree of comfort with technology, including MS Office Suite and knowledge of or ability to quickly gain knowledge of electronic systems and databases, including, SIS, Data Warehouse, SAP modules relevant for the position
Ability to communicate effectively and develop relationships with community, business and education leaders in the area to promote school programs and activities
Highly professional, with strong oral and written communication skills
Excellent listening skills
Analytical and attentive to detail
*Requires ability to participate in Division and University meetings at various regional locations including other campus centers. Requires ability to work a flexible schedule. Evening hours and occasional weekend hours may be required.
Classified Title: Director Campus Operations Role/Level/Range: ATP/04/PF Starting Salary Range: $79,000 to $105,000 annually Employee group: Full Time Schedule: Monday through Friday Exempt Status: Exempt Location: 25-MD:JH at Columbia Center Department name: 60000043-Homewood Campus Personnel area: School of Education
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Equal Opportunity Employer Note: Job Postings are updated daily and remain online until filled.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.