Appointment Duration: One Year Fixed Term, with possibility of conversion to continuing based on funding and operational need Schedule: Fulltime, Exempt (100% FTE)
If you're ready to work for an organization that nurtures diversity, respect, professional development and a comfortable work-life fit, we invite you to consider applying for the position of VA Certification Officer reports to the Director of the Student Services Center & Office for Military-Affiliated Communities. The ideal candidate will provide administrative and program support with a strong focus on compliance and supporting the academic/financial needs of the military-affiliated communities at Stanford. This position is primarily responsible for the certification of Veteran benefits as well as supporting compliance within Student and Academic Services.
About the Student Services Center in Student Affairs: The Student Services Center (SSC) provides exceptional customer service to Stanford students, parents, departments and alumni, by providing a single point of contact to analyze and resolve questions about academic and financial regulations, financial transactions, academic progress, and transaction-based issues. The Student Services Center is proud to be part of the division of Student Affairs, which educates students to make meaningful contributions as citizens of a complex world.
CERTIFY/ADMINISTER VA BENEIFITS FOR STANFORD STUDENTS
Serve as Certifying Officer for Veteran Administration (VA) benefits.
Ensure compliance with VA (Federal) and CSAAVE (State) policies, and maintains educational benefits files in accordance with federal regulations.
Use PeopleSoft and VA ONCE to process certifications, and manage the veteran's student record.
Submit VA certifications, enrollment adjustments, and student data through VA ONCE system.
Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues.
Prepare for federal audits and facilitate the visit.
Collaborate with the Assistant Director of the Office for Military-Affiliated Communities (OMAC) in making sure that the needs of the Veteran community at Stanford are being met and the Veterans are being properly supported.
ADVISE AND ASSIST VETERAN STUDENTS, DEPENDANTS & UNIVERSITY STAFF
Provide advice to students on a range of issues including, using VA Education Benefits, and program policies, in order to assist them in making appropriate choices and decisions.
Provide advising for students to be in compliance for receipt of benefits, and understand implications to Stanford's financial aid policies.
Meet with students to assess issues as it relates to records and provide information on resolutions or refer to appropriate staff or faculty (i.e. enrollment petitions, withdrawals, grade changes, withdrawals, degree/enrollment verifications, etc.).
Report VA student data and produce reports on VA demographics and metrics.
Serve as the primary contact for veteran benefits issues, and work with appropriate departments (i.e. Financial Aid, Student Financials, Haas Center, summer session, Registrar's Office) to resolve with creative solutions and sensitivity to the veteran's individual needs. Resolves VA educational benefits inquiries through trained expertise.
ADDITIONAL COMPLIANCE RELATED DUTIES
Responsible for collecting, recording, maintaining and reporting of student records within regulatory guidelines.
Assist in the management, coordination, documentation, and fulfillment of incoming FERPA requests for the University.
Engage outside resources and assistance for fulfilling FERPA requests as needed.
Act as a backup for the NCAA Certifying Officer and be able to understand NCAA rules and regulations and certify student-athletes as needed.
Assist in the management enhancements related to NCAA compliance, FERPA or VA benefits.
May train and supervise other staff, volunteers and temporary workers.
* - Other duties may also be assigned
To be successful in this position, you will bring:
Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.
Strong written and oral communication skills to clearly and effectively communicate information to diverse communities.
Customer service skills.
Relevant computer systems/technology experience.
Ability to learn and understand compliance with legal, financial, and university policies and external regulations.
Relevant experience in a veteran support administrative role and an understanding of the military-affiliated community.
In addition, our preferred requirements include:
An understanding of Graduate Financial Aid, Federal Student Loan regulations, privacy regulations (FERPA), and collection regulations is highly desired. Must be cognizant of and have the ability to enforce the internal controls implemented in the Student Services office.
Experience in navigating and communicating with Veterans Administration offices, both locally and nationwide. Understand the various benefits and services offered by the VA, and how they are administered and managed to ensure participation. Ideally experience using VA ONCE to submit certifications to the VA.
Compliance administration experience.
Experience using PeopleSoft or equivalent Student Information System, specifically using the Veterans functionality for tracking and managing this student group.
Critical thinker and ability to work independently in a fast paced, multitask environment.
Advanced customer service and computer skills, including experience with Microsoft Office Suite.
Certificates and Licenses:
Certifying Officer training from the Department of Veterans Affairs.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Why Stanford is for You
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
Discovery and fun. Stroll through historic sculptures, trails, and museums.
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains dedicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 9000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu. Stanford University is an ...equal opportunity employer and is committed to increasing the diversity of its faculty. It welcomes nominations of and applications from women, members of minority groups, protected veterans and individuals with disabilities, as well as from others who would bring additional dimensions to the university’s research, teaching and clinical missions.