Title: Associate Dean of Enrollment Management & Financial Aid
Position Number: 986
Hours: 40 hours per week/ 52 weeks per year
Salary: Meet & Confer, Grade level 18, $94,097
Reports to: Associate Provost/Dean of Student Affairs
Posting Close Date: June 28, 2019
Provide leadership, planning, and evaluation for the College’s Strategic Enrollment Management services, program and initiatives. Responsibility includes the oversight for New Student Recruitment, Admissions, Enrollment Center, CRM, and Student Financial Aid programs, activities and processes. Consistently track and monitor established success measures and outcomes in the Enrollment Management and Financial Aid operations to ensure effective management, service delivery, student response, and satisfaction with programs and services to support student access, retention and success.
Direct, plan, establish and implement sound operational and department goals and action plans to support college mission and objectives in the area of Enrollment Management and Financial Aid.
Responsible for the oversight of the student financial aid programs and services to ensure federal and state compliance regulations, rules and reporting requirements are met under the operational management of the Financial Aid Director and staff.
Direct, plan and oversee the department budget preparation processes. Monitor compliance with College policy and possible contractual agreements
Develop and aligned department plans and services with the College’s Strategic Plan, College Action Projects and identified priorities.
Responsible for directing, assisting and or providing support with the supervision, evaluation, and coordination, of all campus functions pertaining to admissions, recruitment, orientation placement assessment, enrollment and financial aid.
Oversee the management, development of campaigns and tracking of the institutions Customer Relations Management (CRM) system related to prospective, new and returning student communication
Formulate policies, procedures and processes to improve overall operations. Develop short- and long-range plans. Perform needs assessment. Evaluate effectiveness of current systems, programs and activities. Creatively use state-of-the-art technology in the delivery of services and programs that meet high customer satisfaction levels.
Direct, plan and oversee the department budget preparation processes.
Direct and oversee selection, training and evaluation of personnel.
Ensure internal practices are in compliance with College policies, practices, and contractual agreements. Make recommendations for changes when necessary.
Provide vision and leadership for the recruitment, admissions, financial aid and enrollment functions to drive innovative, responsive, relevant and a comprehensive intake student experience.
Ensures accurate and confidential handling of enrollment and financial aid student records and data.
Provide and report weekly measures, outcomes and statistics to monitor, assess and analyze efforts and progress to goal for enrollment and service.
Supervise and support the SEVIS admission process and ensure compliance for international students.
Oversees the dual enrollment and admit process with area high schools and home schooled students
Works collaboratively with all College Academic and Service Departments to facilitate and enhance student experience.
Establishes and maintains liaison with the community, schools districts, organizations, and agencies
Monitor and measure student and stakeholder expectations and satisfaction in order to are continuous improvement practices to ensure a positive quality experience.
Collect and analyze data on a regular basis for summary reports on programs and services relevant to enrollment management, financial aid, student success and other trends.
Participate and encourage participation of all staff direct reports in internal and external professional development activities.
Implement standards for hiring new staff. Regularly review the hiring processes to maximize efficiency and effectiveness.
Responsible and work collaboratively with Faculty and staff to identify, develop, and implement enrollment and retention strategies to incorporate into the annual marketing and recruitment plan.
Identify the needs and the accomplishments of staff that require advocacy and/or publicity.
Encourage and continually scan for best practices form community college and share results of the emerging research with the college and staff.
Authorize and monitor Leaves of Absence and Expense Reimbursements.
Resolve/mediate concerns and conflicts as necessary.
Create opportunities for cooperation and coordination between Departments and other colleges and universities, businesses and industry, and other public agencies or institutions.
Respond to community and college partnership requests and develop implementation plans as required.
Persons in this role are identified as a Campus Security Authority (CSA). CSA's will be trained and responsible for reporting Clery Reportable Crimes to Campus Police as required by the Clery Act.
Attend and actively participate in Deans Council, Student Affairs Leadership Team, Academic Governance Council and other committee/team as needed.
Other duties as assigned by the Dean of Student Affairs.
Master’s degree required in Student Personnel Administration or related field.
Five years of experience in a higher education leadership role with demonstrated student services responsibilities.
Evidence of effective knowledge and use of computer technology to deliver student service transactions and support systems
Demonstrated leadership and supervisory responsibility
High level of written communication skills, including drafts of department policies, brochures, handbooks, letters to students, summaries of projects and sections of the College catalog
High level of verbal communication skills, including daily contact with faculty staff and students that may require presentation at workshops, explanations of College policies and interpretations of student records
Demonstrated ability to monitor and analyze data
Demonstrated experience providing a high level of customer service.
Demonstrated ability to work with multi-generational customers.
Demonstrated ability to work with and respect diverse populations.
This position requires long periods of sitting, standing, reading, writing, listening, and speaking.
Must be able to lift up to 20 pounds.
Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse backgrounds.
Proven ability to work effectively both as a team leader and a team player.
Highly motivated, focused and results oriented.
Ability to exercise discretion and tact in all interpersonal contacts, and to maintain confidentiality at all times.
Ability to manage multiple, complex tasks according to required deadlines, and maintain composure under high stress conditions.
Ability to be optimistic, positive and supportive in all interactions with others.
High level of accuracy and attention to detail.
Must be able to attend functions off campus and work weekends/evenings as required.
Professional travel required.
Internal Number: 986
About Grand Rapids Community College
The urban campus of Grand Rapids Community College is situated on a six-block area in the heart of Michigan’s second largest metropolitan area with a population approaching one million. GRCC, founded in 1914, is the oldest community college in Michigan, but the atmosphere is exciting and contemporary; its top-notch faculty, commitment to diversity in programming and campus lifestyle, and the strong spirit of community collaboration under the leadership of President Bill Pink, make it a vital and rewarding workplace. Known as “The Community’s College,” GRCC is responsive to the needs of surrounding business, economic, cultural and educational environments. The college offers credit and non-credit, associate degree and certification programs, and workforce training at both on- and off-campus locations so that students of all ages and abilities can pursue personal goals for higher education and/or enhanced job opportunities with success. For more information about GRCC, visit our website at www.grcc.edu