Responsible for management of policies and procedures, contract management, government affairs, program sustainability, program development, compliance programs, regulatory requirements, health information systems, and quality assessment/performance improvement for the organization.
Ensures services are provided in compliance with agency quality assurance standards, regulatory mandates, accrediting bodies, and federal, state, and local laws and regulations.
Responsible for developing and implementing policies and procedures which enhance quality client/patient care, ensuring compliance with regulations and accreditation standards, and achieving mission and vision. Coordinates these efforts with department heads.
Interprets and distributes information on regulatory matters.
Contributes to overall agency planning.
Implements cooperative agreements and protocols with community partners, health care institutions and third party payers. Works with the administrative coordinator to assure that agreements are reviewed annually and adhered to.
Manages contracting process for organization including development of contract standards and protocols. Maintains database of all contracts, assuring that all currents are renewed or terminated according to schedule.
Assures compliance with agency contracts for clinical services, including those services for which the agency contracts as well as services the agency provides for others.
Assures the quality and safe delivery of services provided through the agency.
Monitors and reports results of the compliance/ethics efforts of the organization and provides guidance to leadership.
Oversees the management of the compliance hotline and any whistle blower items.
Commitment to integrity and sound management practices; commitment to the staff, respecting and empowering them, and holding them accountable.
Evaluates organization’s services and assists management staff in revising programs as needed to assure quality standards and compliance agency wide; commitment to streamlining processes and improvements in effectiveness and efficiency.
Stays informed about changes in the fields of public health, home health, and hospice and shares information with appropriate agency personnel.
Supervises staff, volunteers and contractors providing services. Hires, trains, coaches and retains competent staff by establishing and maintaining a professional work environment. Accounts for competency of staff and conducts timely employee performance developmental reviews.
Purposefully conducts all aspects of the job with integrity and in an ethical manner.
Supports and promotes a culture of compliance and ethical business conduct.
Complies with all established policies, procedures and guidelines, including state and federal regulations, to assure safe practices and quality services
Ensures stewardship of financial resources
Represents the organization in a professional manner and promotes a culture of integrity, respect, compassion, excellence and teamwork
Establishes and maintains collaborative professional relationships within the organization and community
Engages in opportunities for professional and leadership development
Demonstrates ability to handle multiple priorities in an organized manner, make timely decisions, and exercise sound independent judgment
Demonstrates commitment to continuous quality/performance improvement through development, implementation, monitoring and reporting of the balanced scorecard
Recruits, hires and retains talented, qualified staff who share the organization’s values
Clearly communicates roles, responsibilities, performance standards and expectations to staff
Ensures staff have the necessary training and skills needed to be effective team members
Regularly checks in with staff to provide constructive feedback and discuss progress towards goals, offering coaching, support or guidance as needed
Clearly communicates organization objectives to staff, preserving confidentiality as needed
Conducts timely performance reviews according to organization policy
Addresses performance or conduct issues immediately and provides effective counseling and corrective action as needed
Recognizes and celebrates staff accomplishments and exceptional performance and services
Bachelor’s Degree required in Business Administration, Law, Compliance, Public Health Administration or related field. Master’s degree in related field strongly preferred.
At least 5 years or more of progressive experience in public health and/or home health care, including at least 3 years in management.
Experience with contract management.
Experience with policy and procedure management.
Ability to plan, organize, prioritize, make timely decisions and exercise sound independent judgment.
Ability to apply financial, regulatory, and management information systems technology to clinical practice.
Ability to meet and work effectively with clinical personnel, public health officers and officials, lay boards, medical staffs, community agencies and the public.
Ability to demonstrate self-direction, time management and problem-solving skills.
Demonstrated organization, facilitation, communication and presentation skills.
Ability to work effectively with diverse populations.
Ability to remain current with changes in legislation and accreditation standards that affect health information and privacy.
Knowledge of quality improvement techniques and practices.
Ability to delegate responsibilities appropriately.
Strong keyboarding and computer skills and ability to learn work-related software.
Must have valid driver's license, auto liability insurance and reliable transportation if driving is required.
Successful completion of pre-employment physical, drug screen, 2-step TB test and background check
Physical requirements: Sedentary work exerting up to 10 pounds occasionally, and/or a small amount of force frequently to move objects, including the human body
Environment: Work is primarily performed in a climate controlled environment with minimal safety/health hazard potential
Time: Ability to be flexible with a varying schedule and programmatic requirements
Travel: Required between locations
Physical activities: Reaching, Standing, Walking, Pushing, Pulling, Lifting, Talking, Fingering (picking, pinching, typing, etc.)Hearing, Grasping (applying pressure with fingers and palm), Repetitive motions, Feeling (perceiving size, shape, texture, temperature by touching),Visual acuity (field of vision for analyzing data, viewing computer, using measurement devices, operating machines, determining accuracy or neatness, and/or making general observations)
These characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Note: This job description is not intended to be all-inclusive. You may be required to perform other duties to meet the on-going needs of the organization.
EveryStep is an equal opportunity employer. Employment practices are implemented without regard to race, creed, color, sex (including pregnancy), sexual orientation, gender identity, citizenship, national origin, religion, veteran status, genetic information or on the basis of age or physical or mental disability unrelated to ability to perform the work required.
Internal Number: Job 1
EveryStep, formerly known as HCI Care Services & Visiting Nurse Services of Iowa, has been offering care and support for Iowans for many decades.
Our roots date back to 1908, when a group of nurses saw the need for public health nursing in Des Moines and founded an organization to fulfill that mission.
Since then, EveryStep has led the charge to address a wide variety of vital community health care and social service needs, offering prenatal support and home visits to new moms, assistance to immigrants and refugees, compassionate hospice and home care services, and grief and loss support.
Today, EveryStep has a strong reputation and a long history of serving vulnerable populations to help them live their best lives. Today, the non-profit’s 30 plus programs, more than 370 employees and nearly 900 volunteers offer care and support to Iowans in 47 counties.