Briggs and Morgan P.A. is seeking a Technical Support Representative. This position provides technical support in setup, use and problem resolution as it relates to new and existing hardware and software. Maintains positive contact with lawyers, staff and clients and observes confidentiality in all firm and client matters. This role reports to the Computer Systems Manager.
Serves as "help-desk" by responding to hardware and software related problems/questions.
Provides physical inventory of desktops, laptops, monitors, printers and related equipment.
Responsible for desktop/laptop installation and moves; customizing desktop/laptop for end-user; performing configuration changes and software installs.
Maintain and be familiar with setup checklists for all models of desktops and laptops.
Responsible for assisting in lower level network tasks including connectivity and network printers; train personnel on use of hardware technology and software as needed.
Responsible for troubleshooting unexpected problems associated with desktops, laptops, and monitors; determine necessary repair and warranty of such hardware.
Make inventory recommendations when needed.
Be familiar with and able to troubleshoot smart phones, tablets and related wireless technologies.
Technical skills and knowledge of hardware and software including laptop, desktop and Windows operating system environment as acquired through an Associate degree in a computer or technology related field or equivalent experience.
Experience with computer hardware, mobile devices, Windows operating systems and with Microsoft Office 2010 or greater.
Technical skills and ability to operate, troubleshoot and coach others in hardware and software related problems.
Excellent interpersonal and communication skills necessary in order to provide customer service and communicate information in an understandable manner with courtesy and tact.
Ability to transport, install, and maintain equipment, including personal computers, laser printers and monitors, including component (circuit board, disk drive, power supply) installation. This requires occasional transportation of devices in excess of 50 lbs, and lying, stooping and bending in order to fully install various pieces of equipment.
Work may require irregular hours and often requires more than 37.50 hours per week to perform the essential duties of the position. Regular attendance is essential.
Briggs and Morgan, P.A., An Affirmative Action, Equal Opportunity Employer, is a trusted name in business law and litigation services. Located in downtown Minneapolis, the firm has more than 140 lawyers committed to providing superior client service and sound legal counsel to clients nationwide. Briggs and Morgan ranks among The NLJ 250 as one of the nation’s largest firms and has received numerous accolades, including recognition by Corporate Counsel and top clients as a “Go-To Law Firm®” in the areas of litigation, corporate transactions, corporate governance, and labor and employment. The firm and its attorneys have also been selected for publication in The Best Lawyers in America and Chambers USA. For more information, visit www.briggs.com.