JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/ .
JPMorgan Chase seeks to do business with suppliers who provide the best price, quality and capability to meet our business needs. Global Supplier Services (GSS) brings together Sourcing, Third Party Oversight, Procurement Operations, and Accounts Payable into one team. This group of nearly 800 employees (in 11 countries) manages the source to pay processes for JPMorgan Chase and provides a governance model which includes strong risk management practices, enhanced performance monitoring, greater scale and strong client engagement. The GSS team works proactively with Line of Business (LOB) colleagues to identify capable suppliers, lead the competitive sourcing process and negotiate contracts with selected suppliers. Leveraging firm-wide buying power and controlling risk are consistent overarching goals. GSS then ensures that the contracted goods and services can be obtained by our employees in an efficient, cost-effective manner globally.
The Supplier Oversight Services (SOS) is a centralized group within GSS that ensure execution of the Third Party Oversight & Line of Businesses (LOB) Governance function across JP Morgan Chase. This group provides consistent monitoring of all Third Party activity in order to ensure compliance to the Third Party Oversight (TPO) standard and works directly with the business as a trusted partner to deliver the GSS solutions and capabilities such as Gold Supplier, PO Express and Fast Track among others.
Principle Duties and Responsibilities:
Works effectively with all GSS functions such as Sourcing, Supplier Assurance Services and TPO Governance teams
Maintain strategic client management relationship at a LOB and regional level to ensure service level expectations are maintained
Ensure GSS functions are equipped with up to date knowledge of each LOB business strategy to ensure support of the business on managing their outsourcing risk appropriately.
Maintain and publish line of business "book of work" and related deliverables to foster a proactive environment with the line of business management team.
Build strong stakeholder engagement model to promote the TPO program across the region. Ensure that items from TPO globally i.e. from the TPO Stakeholder forum and other committees are appropriately cascaded to the Delivery Manager, Portfolio Manager and Senior Management community as needed.
Present to LOB Senior Management key risk metrics and scorecards, as part of BCC updates or other LOB and regional committees.
Present to LOB the scorecard risk metrics for review, including concentration and country risk metrics reports
Triage with compliance, LOB, Legal and sourcing teams on supplier incidents and escalations
Mandarin Language mandatory
Strong knowledge of Third Party Outsourcing governance and standards experience mandatory
Knowledge of risk management and control principles required
Knowledge of regional / local regulatory outsourcing requirements
Proven leader and influencer and able to effect firm-wide change
Strong Client Service, analytical and communication skills required
5+ years relevant work experience in Outsourcing governance, Risk and Controls, Vendor Management, or related roles
Preferred experience with GSS tools such as COMPASS, Ariba, CWOC, NEIM, Concur, 4Site, FORCE, Bridger and Qlikview, Cognos
Demonstrated written and verbal communications skills in addition to listening and negotiation skills.
Excellent business judgment, particularly the ability to proactively identify and address issues early, performing root cause analysis to develop long term solutions
Strong business analysis skills to enable efficient, accurate and objective decision making
Ability to partner closely with related functions (Sourcing, Legal& Compliance, Audit, etc.) to ensure a coordinated and effective program
Demonstrated organizational, research/analytical skills and ability to execute and escalate
Internal Number: 5930602
About J.P. Morgan
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