To be considered, a cover letter and resume are required. The cover letter must be the leading page of your resume and should:
Specifically outline the reasons for your interest in the position and
Outline your particular skills and experience that directly relate to this position.
Starting salaries will vary depending upon the qualifications and experience of the selected candidate.
This position will be filled at the Intermediate salary range of $56,538 - $75,000 as the primary goal. The requirements listed below reflect the Intermediate level expectation. However, applicants with lesser experience are encouraged to apply and may be considered if the primary goal is not met. Lesser experienced candidates will be reviewed at an Associate level salary range of $47,476 - $59,000.
The Information and Technology Services (ITS) organization has an exciting opportunity to employ a DevOps Applications Administrator Intermediate to administer and monitor information operations to Identity Access Management (IAM) and Middleware-related systems. This position will report to the IAM and System Operations Manager in the Infrastructure department. This position requires a qualified individual who possesses a drive to focus and produce results, the ability to work independently to provide excellent customer service and effectively manage customer relationships in a very dynamic environment.
To learn more about ITS, visit our website: http://www.its.umich.edu/
The DevOps Applications Administrator Intermediate, as a member of the IAM Middleware Operations team, is responsible for the implementation, deployment and support of applications managing the full life cycle of identities; for authentication and authorization as well as middleware IT service provisioning solutions.
Install, configure, test, debug, modify and maintain systems and software, including Linux based servers, utilities, system-level software, scripts and custom software applications; maintain and build from source code common open source software such as Apache Web Server, Kerberos, Tomcat and related tools and technologies
Manage and maintain Identity Access Management and related systems by collaborating with team members and other IT groups to effectively maintain the IAM infrastructure in a 99.999% uptime production environment
Review and monitor systems for availability, error conditions, adequate space allocation, backup integrity and performance to ensure system stability; ensure system backups and data archiving operations and tune performance of production systems
Provide tier two support to ITS departments to identify and resolve problems data integrity issues and the maintenance of the full life cycle of identities
In collaboration with service stakeholders, developers and architects and, as a member of a team, analyze business and user needs and design infrastructure solutions to meet those needs; coordinate and implement IAM infrastructure upgrades and enhancements on budget and on schedule
Stays current with relevant advances in technologies in authentication systems such as MIT Kerberos, Active Directory NTLM/Kerberos, PKI, Secure Token and Web SSO including federated SSO, to meet the ever-changing needs of the University
Responsible for maintaining and updating knowledge of IT policies and procedures, hardware, software and technical services
Create and maintain internal documentation
Develops and follows best practices, procedures and shares knowledge with team members
Timely and prompt communication to all parties involved the progress/status of assigned tasks
While not limited to the following, in this role our successful candidate will be expected to demonstrate the following organizational competencies:
Creative Problem Solving: Demonstrates the ability to provide the necessary attention to solve different level problems, often multitasking to solve moderate level and some complex problems; handles several problems at one time
Flexibility / Adaptability to Change: Demonstrates the ability to plan, implement and communicate effective change approaches within established and changing deadlines.
Quality Service: Demonstrates the ability to establish and maintain effective relationships with internal and external customers in a manner which consistently meets the organizations expectations for exemplary customer service.
A bachelor’s degree in computer science, business computing or a related field or equivalent combination of education, certification and experience
A minimum of four (4) years’ experience in a related role in a large environment requiring confidentiality, timeliness, customer service, organization, prioritization, troubleshooting, analysis, problem solving and working independently to successfully support Red Hat Enterprise and other *nix operating systems
Experience writing and debugging Python or Bash scripts for system administration
Experience administering Java applications and Java application containers
Demonstrated ability to leverage appropriate technical tools to perform day-to-day administration tasks, root-cause analysis and service restoration (such as backup, restore, failover, log interpretation and performance monitoring) for Red Hat Enterprise, Ubuntu and other *nix operating systems
Demonstrated ability to work in a self-directed manner, skillfully manage complex projects and stay up-to-date with the latest industry developments and best practices and apply the knowledge in the workplace
Demonstrated analysis and technical problem-solving skills
Ability to communicate complex technical concepts and information effectively via email, letters and in person to teams and customers
Ability to demonstrate an understanding of networking technologies, encryption, VPN, load balancer and firewall technologies
Familiarity with current computer technology and applications (e.g. word processing, spreadsheet and collaboration applications)
Modern programming skills in any language, including version control, test-driven development and debugging
Experience with automation tools such as Ansible, Puppet or Chef
Experience with AWS, Microsoft Azure or Google Cloud Platform
Experience with log analytic tools such as Splunk
Hands-on technical knowledge and experience with significant responsibility for supporting middleware technologies such as: LDAP, Active Directory, SAML2, XML/XDS/XSLT, OpenID
Experience participating/leading various phases of technology infrastructure projects (concept, investigation, deployment, operations, migration, decommission), in particular projects which require coordination with developers and service stakeholders
Hands-on technical knowledge and experience of Identity and Access Management, Identity Governance and authentication/authorization solutions
Experience building and supporting information technology services at a higher education institution
Punctual, regular and consistent attendance is required. This position requires staff to participate in an on-call rotation and be available during non-business hours and on weekends. Post hire, our selected candidate will be required to have high-speed residential Internet connectivity service.
May require travel to various locations on and off university campus
Diversity, Equity and Inclusion
The University of Michigan Information and Technology Services seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the University and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.
The University of Michigan Benefits Office is committed to offering a high-quality benefits package to support faculty, staff and their families. Learn more about our 2:1 retirement matching, healthcare plans with nationwide coverage including prescription drug coverage, three dental plans, a vision plan, flexible spending account, well-being programs, long-term disability, automatic life insurance, general legal services, three early childhood centers, time away from work and work-life programs to promote balance. Learn more at https://hr.umich.edu/benefits-wellness
The University of Michigan is No. 20 in the annual Times Higher Education world ranking, 2019.
The University of Michigan is ranked No. 2 U.S. public university, 28th overall in The Wall Street Journal and Times Higher Education announced 09/05/2018.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 173306
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.