Davis Wright Tremaine LLP is seeking an Application Engineer to join our team in Seattle.
This role is responsible, as a member of the Application Engineering Team, for ensuring the stable operation of back end applications. As Technical Owner of and Subject Matter Expert, this position owns uptime and top level support escalations for their applications. This individual uses a highly developed technical skill set to assist the design and implementation of core applications, improve support workflows, and facilitate the implementation of systems projects and platforms in a diverse and dynamic technical environment. This position is required to be on-site to attend regular meetings, to maintain visibility, and to collaborate with other members of the IT Department. YOU ARE: Accountable, self-starting, and a critical thinker. Despite your expertise, you know when to ask for help and seek clarification as needed.
WE ARE: A diverse team of technologists working together to solve problems and engineer superior solutions for our users. At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion and innovation.
Install, administer, and maintain core and/or desktop applications to meet project and firm needs including monitoring, disaster recovery/business continuity, data security, and documentation
Pursue a formal and informal program of continuing education to keep current on new developments and to sharpen skills; ensure that the firm is taking optimal advantage of existing and new technologies
Use Powershell, SQL scripts and stored procedures, ETL tools, and other technologies to automate for reliability, and to reduce manual administration and support
Participate in product evaluations, planning, implementation, and upgrades of systems, applications, and services
Facilitate and oversee vendor services and monitor performance of project teams and users as required to ensure maximum system availability and reliability
Maintain guidelines, procedures, documentation and associated training plans for application administration and appropriate use
Establish, coordinate, recommend and maintain standards and procedures to support the needs of the firm, and support continual process improvement in those standards and procedures
Participate in a 24x7 on-call rotation as directed to respond to reported issues with systems infrastructure and coordinate departmental resources in resolving those issues
Formally and informally collaborate in cross-functional teams with other Information Technology department members to develop/recommend coordinated solutions
Develop, drive, and execute programs for continual measurement of the firm’s information systems performance and effectiveness; evaluate reports to identify and correct deficiencies and irregular operations
Assist in recommending hardware/software or corrective action as needed to assure performance requirements for continuity of service, system response time, security, reporting, backup and recovery are met
Participate in overall network administration, maintenance and standards implementation
Assist in the preparation of annual IT budget and meet annual budget targets
Follow documented processes for change control and patch management
Other duties as assigned
Travel, if necessary
Join us if you have:
BS/BA in Information Technology, Engineering, Communications or equivalent experience is required
3+ years’ experience with scripting languages including PowerShell or VB Script required
3+ years’ experience with SQL, querying/updating data and building scripts and stored procedures a big plus
Previous experience performing IT support in legal, medical, or other professional services setting a plus
Ability to be on site during regular business hours to attend meetings, maintain personal interaction and visibility, and collaborate with team members in the IT department is required
Experience supporting mobile computing preferred
Outstanding communication, including verbal, written, and interpersonal skills
Strong customer service, analysis, troubleshooting and problem solving skills are required
Ability to explain technical concepts to a non-technical audience; experience working with customers and staff possessing a wide range of technical expertise is required
Likewise, ability to convert business requirements into technical specifications and implementation steps is a big plus
Ability to handle stressful situations in a calm, composed manner is required
A strong attention to detail and quality control is required
Demonstrated ability to learn new technologies quickly and independently is required
Must be a team player but also have ability to work independently, with minimal supervision is required
Physical Requirements While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to sit; stand; walk; and occasionally stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.
Davis Wright Tremaine LLP believes that embracing diversity and inclusion brings out the best of what each individual has to offer and inspires us to build strong and lasting connections with each other, our clients, and our communities.
We are committed to creating and cultivating a diverse workforce and inclusive environment where every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. It is our policy to hire, promote, transfer, terminate, and make all employment-related decisions without regard to an employee’s sex (including pregnancy, childbirth, breastfeeding, or related medical condition), race, color, ancestry, sexual orientation, gender, gender identity, gender expression, national origin, religious creed, age, marital status, physical or mental disability, genetic information, medical condition, military condition, military or veteran status or any other basis prohibited by applicable local, state, or federal laws.
This position description intends to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to include all duties and responsibilities.