We, the staff and faculty of the Frankel Cardiovascular Center (FCVC) team, are committed to advancing medicine and serving humanity through living and teaching our core values of Caring, Teamwork, Integrity, Innovation and Excellence. Each FCVC employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide and in the courtesies we extend to patients, families, and each respective team member. The FCVC is dedicated to partnering with patients and families to deliver the safest and highest quality of health care. Excellent service is an expected and integral part of the FCVC culture.
To be considered for this position, a cover letter is required and should be attached as the first page with your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Oversee the administrative and clinical operations of the Center for Circulatory Support (CCS), including supervision of the research, clinical, technical, and administrative support staff within the program. Provide administrative leadership, oversight and direction for the clinical and research programs within the CCS including activities related to:
Regulatory certification and accreditation including the completeness and accuracy of publically reported data.
Patient, provider and institutional educational initiatives.
Research data and analysis and collaboration with data support groups within the Department of Cardiac Surgery.
Clinical operations (inpatient, outpatient, and management of VAD patients in the home) with administrative and physician leadership governance.
Under FLSA, incumbents in this position are exempt.
Conduct the hiring, evaluations, scheduling of clinical, technical and research staff.
Oversee the Joint Commission certification process including ongoing readiness for staff and institution.
Collaborate in the planning of annual budgets, especially related to staffing levels, unit of service metrics, and activity budget.
Manage and provide variance reporting of activity, commodity, and capital expenses.
Maintain accuracy of time reporting, payroll, and department position control.
Participate in new program development and implementation.
Develop and implement patient care and quality assurance standards.
Plan, organize, and evaluate specified practice and educational activities.
Provide oversight of patient care activities for program staff.
Lead and coordinate process improvement efforts related to clinical operations and The Joint Commission standards for Disease Specific Care (DSC) programs with all departments involved in caring for DSC population.
Lead regular meetings (at least monthly) with CCS staff who interact with the patients of the program regarding the performance measure specific data, educational updates, equipment updates, discuss outliers and determine potential opportunities for patient care and program improvement.
Establish and manage communications, both internal and external to the CCS program team (multidisciplinary).
Provide expertise and training to all staff impacting the DSC performance measures (multidisciplinary, across venues, etc.).
Leads the DSC survey preparation and along with CCS team assistance, coordinates (communication to all departments, document review, education, presentation(s), scheduling, etc.) with all potential/actual participants.
Oversee improvements and maintenance of internal department database to track, trend, analyze and report monthly/quarterly data on the performance measures for review and follow-up by program team.
Oversee regular report outs to CCS staff and multidisciplinary teams that:
Demonstrate data over time (graphs with benchmarking data)
Identify outliers for clinician review & follow-up
Identify activities that effect outcomes
Are shared with front line staff & senior leaders
Prepare annual status reports to be presented at departmental meetings & Health System Quality Committee (HSQC). The report should include discussion of strengths, challenges, objectives, goals, improvement efforts, and guidelines.
Obtain multidisciplinary/multidepartment feedback (at least annually) on the effectiveness of your role within the program.
Analyze effectiveness of current documentation and clinical workflows to identify opportunities for process and performance improvement using Lean methodologies to streamline processes and ensure the most efficient use of personnel and resources.
Recommend, facilitate development, implement, and analyze corrective and preventive actions to maintain or increase program performance.
On-Going Survey Preparation:
Obtain guidance from the DSC Program Liaison/Director of Accreditation regarding DSC standard interpretation, program requirements, on-site survey and intra-cycle requirements.
Obtain direction from DSC Program Liaison/Director of Accreditation regarding the standards for the development, implementation, and monitoring of data collection and validation.
Ensure timely submission (monthly or quarterly as designated) of performance measure (PM) data and assessment of program through completion of PM data reports to DSC Liaison.
Oversee the review, revision, and submission to the DSC Coordinator the program documents: Clinical Guidelines, Performance Improvement Plan, and Performance Measure Data Reports annually in preparation for the Intra-cycle evaluation/On-site Recertification.
Meet monthly with the DSC Liaison/Director of Accreditation to provide an overview of the program including triumphs and challenges.
Knowledge and Skills:
Self-directed, committed, servant leader.
Strong management skills.
Possess strategic, conceptual analytical thinking and decision making skills.
Ability to design tracking and surveying tools.
Proficient use of MS Office Products – Word, Excel, PowerPoint, Project or Visio.
Adaptability and flexibility, including ability to manage deadline pressure, ambiguity, and change.
Excellent presentation and written communication skills.
Possess a clear vision of what determines a successful program.
Knowledge and application of project management methodology.
Supervision is received from the CVC Director of Clinical Operations and the CCS program Surgical Director.
Center for Circulatory Support Program clinical, technical, and research staff.
Current license to practice as a Registered Nurse in the State of Michigan.
Required Educational Background:
Master’s degree in Nursing or Health Care Administration, Public Health, Business or related field (a Juris Doctor degree may be considered).
If Master’s degree is not in Nursing, a Bachelor’s degree in Nursing is required.
Minimum of three years (3) of supervisory or administrative experience in a healthcare or hospital setting.
Minimum of five (5) years of nursing experience with demonstration of progressive clinical competence.
Demonstrated experience with and knowledge of current medical, interventional, and pharmaceutical treatment modalities of complex cardiovascular patients.
Demonstrated excellent written and verbal communications skills as measured by references and interviews.
Excellent interpersonal skills required to provide leadership and foster interdisciplinary collaboration.
Demonstrated leadership and management skills including personnel management and the ability to perform as a role model for staff.
Possess a clear vision of what determines a successful program.
Excellent organizational skills in setting priorities and balancing multiple priorities and demonstrated follow through bringing tasks to closure with acceptable outcomes.
Demonstrated customer focus and the knowledge and skill to identify, meet, and evaluate customer expectations.
Experience in analyzing and interpreting data to improve delivery of patient care.
Demonstrated experience in process improvement, new program development, and/or clinical program proposals.
Ability to work with a diverse group of people in a diplomatic and effective manner.
Logical, analytical, and organized with the ability to reprioritize work quickly and efficiently.
Ability to work in a fast-paced environment under multiple pressures and deadlines.
Experience with benchmarking performance against both identified and non-specific criteria.
Excellent verbal and written communication skills to disseminate information up, down, and across the organization.
Required qualifications must be met by the candidate in order to be interviewed and considered for the position.
Demonstrated experience with accreditation and certification standards of the Joint Commission or other accreditation agency.
Three (3) or more years of recent clinical experience in the management of patients with ventricular assist devices and/or circulatory support or five (5) or more years of ICU experience with cardiac surgical patients.
Knowledge of management theories.
Experience with quality improvement processes and research protocols.
Demonstration of commitment to FCVC Core Values.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 173475
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.