The mission of University of Washington MEDICINE is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. UW MEDICINE owns or operates the following: Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center (UWMC), a network of UW MEDICINE Neighborhood Clinics that provide primary care, UW Physicians, UW School of MEDICINE, Airlift Northwest, and other owned, operated, or affiliated entities as appropriate. In addition, UW MEDICINE shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance a partnership among UW MEDICINE, Fred Hutchinson Cancer Research, and Seattle Children'sOur PATIENT FINANCIAL SERVICES department has an outstanding opportunity for a full-time PATIENT ACCOUNT REPRESENTATIVE LEAD.This individual will work closely with supervisors. Participate in interviewing applicants and training and orienting new employees to the department. Provide feedback to supervisor for employee performance evaluations, corrective action plans and training plans. Review work and provide instruction to improve efficiencies and accuracy in account resolution and to ensure compliance with established procedures. Liaise with patients, payers and UW Medicine entities and affiliates to resolve complicated billing issues. Answer questions from staff; identify and resolve problems or unusual situations; recommend changes as necessary. Monitor and evaluate policies and procedures to suggest operational changes. Participate in and/or lead special project work. Perform Patient Account Representative duties to cover for absences and prevent backlogs.This position is responsible for regularly assigning, instructing and checking the work of Patient Account Representatives, training and orienting staff, providing feedback on employee performance. Identify and resolve complex accounts for timely resolution of the patient account in its entirety.RESPONSIBILITIES:Assist in the establishment of standards, policies, and proceduresAssist with development and maintenance of billing and follow up reference documentsRespond satisfactorily and timely to requests and questionsCoordinate with supervisor in assigning, reviewing and monitoring quality and timeliness of work and identifying training needs of Patient Account RepresentativesAssist in orienting and training new staff and retraining current staffAnalyze and review appeals and provide feedback to Patient Account RepresentativesParticipate in the PFS closing rotationParticipate in special projectsServe as a Super User for system upgrades and changesAssist Patient Account Representatives with obtaining information necessary to obtain retroactive authorizations including letters of medical necessityUnderstand and interpret complex requirements and be able to prioritize and manage updates from multiple sponsors, both federal and non-federal. Maintains up-to-date knowledge of requirementsWork collaboratively with other UW Medicine DepartmentsOther duties as assignedREQUIREMENTS:High School graduation or equivalent AND three years of experience in patient accounting, customer service or a related office environment. OR equivalent education/experience.DESIRED:Demonstrated ability to meet deadlines and quality and performance standards Demonstrated ability to provide excellent customer service to customers and patients. Demonstrated ability to maintain effective working relationships
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.