The Council for Advancement and Support of Education (CASE) is recruiting for a Coordinator, District Relations reporting to the Sr. Manager, Volunteer Relations.
CASE is a global not-for-profit and membership association whose vision is to advance education to transform lives and society. Its mission is to inspire, challenge and equip communities of professionals to act effectively and with integrity to champion the success of their institutions. Advancing education in over 3,600 member institutions, CASE has 85,000 members in 82 countries.
Broad and growing communities of professional practice gather under the global CASE umbrella. Currently these include advancement services, alumni relations, communications, fundraising, government relations, institutional leadership and marketing. Individual members are at all stages of their career and may be working in universities, schools, colleges, cultural organizations or other not-for-profits. CASE membership also includes many corporate partners. CASE uses the intellectual capital and professional talents of an army of volunteers to advance its work.
Headquartered in Washington, DC, CASE works across all continents from its regional offices in London, Singapore and Mexico City. CASE works to achieve a seamless experience for all its stakeholders: particularly its members, volunteers and staff. Working together across time zones and borders, CASE staff in all offices seek to make the ambitious OneCASE aspiration a reality.
This critical role on the Volunteer and Member Engagement team supports the vision of “One CASE” by providing professional and administrative support to district volunteers in order to ensure consistently excellent member experience and the highest quality volunteer engagement.
The core functions of this position include but are not limited to the following:
District Board Support
Work with district secretary to document and distribute meeting minutes and action items.
Prepare and distribute meeting materials.
Secure board meeting space and board member accommodations.
In collaboration with district volunteers and staff colleagues, coordinate meeting logistics.
Arrange and manage board conference calls.
Track board member contact information and demographics.
Support district volunteers in management of board member election process.
Assist committee chairs as needed.
Work with district volunteers to ensure maintenance of website content.
Assist in crafting and distribution of member communications.
Collaborate with colleagues to maintain online communities, as appropriate.
Maintain speaker management system in collaboration with district volunteers.
Support cross-divisional conference processes and timelines and provide on-site assistance, as needed.
Small Workshop Support (non-annual conference)
Work with appropriate volunteer(s) to secure meeting facilities.
Create and maintain workshop product in Personify.
Work with CASE accounting staff to provide support to district treasurers.
Assist with collection of annual audit materials.
Work with CASE accounting staff to process volunteer expense reimbursements.
Provide additional support to district awards chairs.
Work with CASE Awards team to develop and maintain online district awards system.
Distribute entries to judges, as necessary.
Assist with distribution of award certificates and notifications.
Create database queries and reports in consultation with the Business Systems team.
Maintain district bylaws and operating guidelines/policies.
Work with appropriate volunteers and colleagues to maintain hard copy and electronic archival materials.
Assist with maintenance district volunteer list with key contact information, roles and terms.
Assist district chairs with preparation of annual membership meeting materials.
Handle routine correspondence and member inquiries.
Fiscal Management/Budget Responsibilities/Judicious Use of Resources
Exercise fiscal responsibility in the utilization of all CASE resources.
Collaborate with colleagues in other parts of the world to ensure the best sharing of ideas, expertise and knowledge.
Exhibit appropriate service-orientation and works cooperatively and supportively with all volunteer groups with which this position is engaged.
Performs other duties and responsibilities as assigned by the Supervisor.
Education and Experience:
Associates degree required, Bachelor’s degree preferred, plus 1-3 years’ work experience in project coordination within a customer-service environment, or an equivalent combination of relevant experience and education.
Advancement-related experience and association management experience, particularly related to component or chapter relations, is highly desirable.
Meeting planning experience highly desirable.
Skills and Abilities:
A demonstrated interest in advancing education in the not-for-profit sector.
A strong commitment to contributing to an organizational culture that celebrates diversity and inclusion.
An understanding of and interest in engaging with a broad range of cultures and countries.
Must exhibit superior customer service skills and the ability to interact effectively with a variety of constituents, both internal and external.
Excellent written and verbal communication, organizational, interpersonal and problem solving skills necessary.
High level of proficiency in Microsoft Office suite and database programs required. Personify experience preferred.
Experience with website maintenance and basic HTML required.
Ability to work independently and in a team to accomplish goals and meet deadlines.
Qualified applicants should CLICK HERE to apply with their résumé and cover letter with salary requirements. Applications without the required skills and experience or salary requirements may not be considered. NO PHONE CALLS PLEASE.
Management reserves the right to review and revise this document at any time. This document represents a description of intended job content, and should not be construed in any way to be a contract of employment.
About Council for Advancement and Support of Education
The Council for Advancement and Support of Education (CASE) is a professional association serving educational institutions and the advancement professionals who work on their behalf in alumni relations, communications, development, marketing and allied areas. CASE helps its members build stronger relationships with their alumni and donors, raise funds for campus projects, produce recruitment materials, market their institutions to prospective students, diversify the profession, and foster public support of education. Key facts about CASE:
Founded in 1974 as the result of a merger between the American Alumni Council and the American College Public Relations Association
Maintains headquarters in Washington, D.C., with offices in London (CASE Europe, 1994), Singapore (CASE Asia-Pacific, 2007) and Mexico City (CASE Latina America, 2011)
Is one of the world's largest nonprofit educational associations in terms of institutional membership
Includes more than 3,670 colleges and universities, primary and secondary independent and international schools, and nonprofit organizations in more than 82 countries around the globe
Serves nearly 81,000 advancement professio...nals on the staffs of member institutions
Led by volunteers with more than 4,850 advancement professionals serving as board members, speakers, authors, conferences planners and more