The Nurse Manager is responsible for day to day operational leadership of the nursing staff of the 16 bed adult inpatient Mental Health Unit. Responsibilities include personnel management, clinical policy oversight, patient satisfaction, clinical resource expertise and monitoring, and compliance with regulatory agencies. Responsible for all aspects of nursing care for the department.
Operations: In collaboration with Chief Nursing Officer and Executive Director of Behavioral Health, the Manager develops, implements and monitors departmental policies and procedures, goals and objectives to ensure that nursing care reflects current professional standards and practice. Maintains clinical expertise and high standards of performance, while ensuring timely delivery of high quality service. Maintains current knowledge of trends and incorporates updated standards and practice into departmental operations in collaboration with physicians and other departments. Identifies areas needing enhancement and implements change within the appropriate time frame and budget.
Human Resource Management: Develops and monitors a staffing pattern to ensure optimal quality of care, productivity and clinical outcomes. Interviews and makes hiring decisions in collaboration with Human Resources. Responsible for providing leadership to personnel and acts as a role model and mentor; provides feedback to staff concerning their performance; establishes systems for open communication and problem solving and promotes growth and development in self and others. Develops and documents orientation and ongoing training programs for departmental personnel. Evaluates clinical competence of staff through direct observation for performance evaluation; mentors staff to encourage professional development; provides constructive feedback to staff on issues of clinical competence and behavioral issues which impact quality of care, Conducts 6 month and annual performance evaluations effectively and timely, providing feedback and goal setting for individuals. Consults with Human Resources on employee relations issues. Effectively uses KRONOS time and attendance system. Completes staffing schedules and approves/denies requests based on guidelines and unit needs.
Daily Operations: Directs charge nurses on each shift as it relates to staffing needs and plans of care as appropriate. Coordinates care within the multidisciplinary team and across departments. Provides leadership resource to resolve issues that impact department operations.
Communication: Communicates with patients, colleagues, providers, and management in an accurate, considerate, and timely manner. Applies patient specific communication skills in interactions that are culturally sensitive and appropriate to age.
Regulatory Compliance: Ensures departmental compliance with applicable OMH, Joint Commission and other federal, state and local regulatory agencies. Monitors and evaluates new or revised regulatory agency and industry laws, regulations and standards applicable to assigned areas and ensures that assigned activities comply with all requirements.
Service Excellence/Patient Satisfaction: In collaboration with Executive Director of Behavioral Health, develops an environment of service excellence and high standards of clinical care .Engages staff in participation on performance improvement, research, quality initiatives, patient satisfaction and shared governance. Establishes annual goals for improvement. As requested, organizes and directs programs and projects. Develops and maintains quality improvement plans and customer satisfaction programs. Collaborates with other members of the multidisciplinary team to submit complete, timely and accurate incident reports and ensure follow up.
Patient Safety: Assists with the investigation of risk management and safety issues and communicates to the Executive Director and CNO any incidents occurring in the department. Resolves identified problems with staff, patients, visitors, physicians and other hospital departments.
Financial Management: Assists in the preparation, implementation and monitoring of the operating and capital budget. Manages resources effectively. Reviews monthly financial reports and takes corrective action to address variance from budget.
Committee Participation: As assigned, attends and actively participates in department and hospital-wide committee meetings and activities, seeking opportunities to provide leadership within areas of expertise.
Carries out other related duties as determined by the Chief Nursing Officer and Executive Director of Behavioral Health.
BSN required. Masters preferred. Currently licensed in NYS as a Registered Nurse. Minimum 5 years of mental health experience with at least 3 years of the 5 years being inpatient experience. Minimum of three years management/leadership experience required.
Internal Number: 72919
About Saratoga Hospital
About Saratoga Hospital: Saratoga Hospital is the Saratoga region’s leading healthcare provider and the only acute-care facility in Saratoga County. With a medical staff of more than 450 providers, the hospital offers care in a broad range of medical specialties at more than 20 locations including its Wilton campus and the Saratoga Medical Park at Malta. The Saratoga Hospital Medical Group ensures easy access to services that can have the greatest impact on both individual and community health. In keeping with its emphasis on quality, Saratoga Hospital was the first in the Capital Region to earn Magnet designation for nursing excellence. On Jan. 1, 2017, Saratoga Hospital finalized its affiliation with Albany Medical Center, joining Columbia Memorial Health in creating a regionally integrated, locally governed healthcare system. For more information: www.saratogahospital.org or www.facebook.com/SaratogaHospital.