The Student Finance Counselor 3 position counsels and advises medical students regarding financial aid eligibility and awarding processes, and assists with solving problems. This position assists medical students with financial aid/loan adjustments. This position works with the direct loan program, correcting loan problems and assisting with financial aid packaging. Additionally, this position will assist with the coordination of ongoing administration of the medical school debt management program (organizing seminars, counseling, and updating written materials). This position also coordinates and manages special non-University scholarship programs.
35% Counsel and advise medical students and applicants with routine as well as complex financial aid problems/issues:
Counsel and advise pre-med, medical school applicants, enrolled medical school students, parents, and medical residents regarding financial aid eligibility and processes.
Assist with solving problems through correspondence, phone contact, by appointment, and/or via walk-in interactions.
Manage child care expense appeal process and other cost of attendance appeals (health insurance, housing, etc.).
Assist with Medical Student Revisit Day and Orientation presentations.
25% Assist with ongoing administration of debt management program:
Meet with medical students on a yearly basis to discuss loan debt accumulation and management.
See first and fourth year students on an individual basis yearly.
At the end of second year, assist with large group financial literacy presentations.
Present at pre-med Empowering Seminar once each Fall.
20% Coordinate medical school loan request processing and monitoring of loan queries:
Manage and resolve PeopleSoft queries for Direct Lending application process for medical students (no disbursement, origination failures, loan holds, NSLDS, aggregate flags) and perform mid-semester loan clean-up.
Counsel and determine student eligibility for the Federal Primary Care Loan (PCL).
Work with OSF loan unit to resolve student loan problems.
Process requests for increase or decrease of student loan funds.
15% Assist with review of financial aid packaging/awarding for medical students including all medical student loan and scholarship programs:
Complete financial aid acceptance revisions.
Handle special and non-University scholarship programs (i.e,. military, AmeriCorps, outside, etc.).
Review and resolve over-award report twice per week.
Counsel/advise students regarding their University Student Account problems/concerns.
5% Other duties:
Assist with developing and updating written information, email newsletters, videos, and brochures for medical students.
Assist with office functions (i.e., orientation, graduation, etc).
Attend in-service/training meetings as required.
Perform other duties as assigned.
**This position offers the following benefits:
University paid contribution (10% of your salary) to your retirement account - vested immediately.
22 paid vacation days per year, in addition to paid medical leave and 11 paid holidays.
Reduced tuition opportunities covering 75% - 100% of eligible tuition.
Excellent and affordable health care benefits.
Wellness program with opportunity to earn lower health care rates.
Free disability insurance.
Free basic life insurance benefit (115% base salary, $200,000 maximum).
*Some benefits depend on percent-time appointment
A BA/BS degree is required.
Four years or more of progressively responsible experience in counseling, financial aid, and/or customer service.
Able to communicate effectively to a variety of audiences.
Strong customer service focus, solid time management skills, and the ability to meet deadlines.
Knowledge of University, State, and Federal financial aid regulations and procedures.
Experience with PeopleSoft Financial processing and the Federal Needs Analysis formula.
Familiarity with the University of Minnesota.
Ability to analyze situations and adopt an effective course of action.
Highly motivated, focused, and results-oriented.
Ability to effectively deliver presentations or training using acceptable methods and techniques.
Experience with delivery of financial aid for Medical or Health professions students.
Debt management counseling experience.
Internal Number: 331193
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.