Organizational Area: Human Resources - Benefits Programs & Strategy
Location: Oakland, CA
Posting Salary: Recommended Hiring Range is $148,000 to $180,000. Commensurate with experience.
Position Summary: Reporting to the Executive Director of Benefits Programs & Strategy, this position is responsible for strategic leadership and financial/contractual management and administering the Retirement Savings Program.
The UC Retirement Savings Program (DC Plan, 403(b) Plan, 457(b) Plan, 401(a) Plan) is record kept through Fidelity Retirement Services, covering 350,000 UC participants with assets over 22 billion.
Through subordinate managers, the position assures the quality of contracted services and coordinates compliance activities and reporting associated with UC's strategic partnerships with all third party vendors. Incumbent acts with a very high degree of autonomy in identifying objectives and directing efforts with a special emphasis on contract compliance and operational performance improvement.
Position is responsible for allocating financial and personnel resources within the Retirement Savings Program Management unit as appropriate.
Special Conditions of Employment:
Other Special Conditions of Employment: Successful completion of a background check is required for appointment to this critical position.
Job Close Date:
Duty 1: Leadership of Contract Relationships Strategic leadership for interpretation and administration of all Retirement Savings Program, consultant and related contracts and policies that govern the program. Oversee through subordinate managers the accountability and stewardship of resources committed to the delivery of all benefit programs. Serve as primary management representative with all third party vendor relationships, including benefits consultants. In consultation with oversight and constituent groups, formulate policy to support effective and proactive contract administration. Represent HR in all matters related to vendor management activities, including consultation with constituent and oversight groups (TFIR, RSPAC, FWC, etc.). Direct activities to ensure new programs and plan changes, as well as new and changing state and federal law/regulations, are correctly implemented by vendors. Collaborate with internal and systemwide HR peers to ensure alignment of goals & objectives, including success of initiatives impacting vendor contracts and services, as well as related University policies. Ensure consistency in application of best practices in vendor management. Oversee development and revisions of Group Insurance Regulations Administrative Supplements. Function:Function 1 Percent: 25
Duty 2: Program Management and Operations Improvement Oversee external audits, contract compliance activities and reporting associated with these relationships. Develop, establish and monitor performance guarantees and service level metrics. Engage in vendor improvement impacting operational and contractual performance. Conduct on-site visits to monitor compliance and operational efficiency. Develop, review and coordinate participant satisfaction surveys with vendors. Negotiate directly with vendor senior management and account executives to resolve systemic plan issues. Work independently with Office of General Counsel and UC senior management to develop responses to escalated complaints and/or claims. Manage problem resolution escalated from campus benefits managers, directly from employees, or sent to UCOP management. Collaborate with vendors and other units within Human Resources and at the Locations to provide the appropriate levels of service and ensure contract fulfillment as well as compliance with UC policy. Oversee development of University systems to ensure compliance with vendor contract provisions (payroll, demographic data, services and communications) and University policy. Oversee review and approval of vendor fees and premiums in relation to contractual provisions to ensure proper management of financial resources, including vendor performance penalties. Function:Function 2 Percent: 25
Duty 3: Contract Renewals and Maintenance Define, design and implement new and continuing vendor management requirements to minimize risk and ensure more effective vendor services. In coordination with benefits consultants, develop service level performance guarantees and penalties for negotiation with vendors. Provide expertise in developing bids, annual contact renewal process, as well as plan termination; recommend new or alternative plans and programs to address operational and organizational considerations. This includes plan changes made annually during the contract renewal process. Oversee implementation with new vendors and program changes impacting vendor services. Ensure proper day-to-day maintenance of vendor contracts. Function:Function 3 Percent: 10
Duty 4: Communications and Administration Oversee planning, creating and implementing a wide range of communications and educational programs for the University's benefit programs affecting faculty/staff, retirees, and separated employees. Responsible for accurate and timely communications to members announcing benefits/provider changes, general educational workshops, targeted mass mailings, etc.. Oversee staff review of vendor websites and site content ensuring information is consistent with UC program. Direct activities with vendors to develop and deliver vendor administrative manuals and training to location benefits offices to ensure consistent benefits delivery. Oversee primary liaison relationship between UC stakeholders (e.g., Benefits Offices, Health Care Facilitators, etc.) and vendors. Oversee development and revision of HR forms, factsheets, checklists and other HR print materials. Oversee unit review of annual open enrollment and Retirement Review mass mailings, all HR related EOCs/SPDs, booklets, and ad hoc mass mailings. Function:Function 4 Percent: 25
Duty 5: Staff Development and Unit Management Direct all aspects of human resources management for 5 assigned employees, including but not limited to hiring, termination, position descriptions, setting performance standards, and compensation. Set unit goals and objectives to ensure integration with UCOP and sytemwide HR strategic goals and other UCOP HR strategies. Signature authority to approve up to 15,000 in unit expenditures. Function:Function 5 Percent: 15
Job Requirements Bachelor's degree in Human Resources Management, Operations Management, Business, or a related discipline or an equivalent combination of education and experience. Additional professional certifications or graduate level education desired.
7 to 10 years experience in a large and complex operational environment with specific experience in benefits administration; expertise in health & welfare and/or retirement programs desired.
Communicates information in a clear and concise manner in writing and verbally.
Possesses a strategic approach to problem solving and clearly sees alternatives in their broadest consequences in relation to the University's benefit programs.
Excellent skills to work collaboratively and act persuasively in sensitive situations; skills in conflict management techniques.
Excellent interpersonal skills to effectively lead, motivate and influence others and develop and maintain high standards of customer service.
Very strong ability to quickly evaluate complex issues and identify multiple options for resolution.
Ability to negotiate, influence, and provide rationale for sought direction of the program with both UC constituents and in bringing vendor activities to best outcome for UC. Required
High level of sophistication in the ability to think and reason effectively and creatively, applying critical thinking to identify and anticipate issues, solve problems and evaluate information.
Requires knowledge of policies and practices in financial, employee and labor relations, and UC business areas, i.e., to apply and consider in program development. Preferred
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