At Universal Creative, we design, develop and deliver the most compelling entertainment experiences imaginable to drive growth for Universal Parks & Resorts worldwide. Our innovative attractions, immersive theme parks and world-class resorts fuse art and technology to create new standards in the themed entertainment industry.
Our Team Members are the driving force behind Universal Creative. With their diverse skills and forward-thinking ideas, our team pushes us beyond the boundaries of what’s possible to achieve the extraordinary. Together, we’re creating a Universe of fun, always ensuring the next thing we do is better than the last thing we did.
JOB SUMMARY: This unique role will provide strategic leadership for all aspects of the global records information compliance program in addition to the oversight of an established attraction development document control function in partnership with the Universal Creative Project Management Office (PMO) and key project stakeholders for all of Universal Creative.
The RICP Director will oversee all document control lifecycle tasks for the Universal Creative in support of project execution and day-to-day operations. He/she will work with the PMO and project execution teams to develop and implement global standards for document control process and procedures across all Universal Creative projects and geographies. Additionally the RICP Director will work with the Universal Creative operations leadership to develop processes and procedures to support the day-to-day activities of the business..
The RICP Director will also oversee and act as the primary business owner for the Universal Creative suite of records and information management (RIM) technical applications and tools. He/she will work with key business and IT stakeholders to manage the governance, and procedures for the existing toolset and investigate new tools when necessary to continue to provide leading class support to the project and organizational support teams.
The RICP Director will be responsible for overall enterprise-wide strategy and implementation of document and records management automation, business process management, information governance, archiving and retention, development of corporate policies, enterprise deployment of RIM and Document Control principles, as well as training of all Universal Creative team members.
This position will be responsible for the development and management of Records Management and Document Control team members ensuring a clear growth and development roadmap for all.
Directs the team that designs, plans, and implements operational components of the RIC Program to support project execution through the management of critical project documentation including, but not limited to: Deliverable Submittals, Transmittals, RFPs, RFIs, etc.
Directs the team that designs, plans, and implements operational components of the RIC Program to support the day-to-day operations and long term archival of critical corporate records for functions such as HR, Finance, Legal, IT, Facilities, etc.
Supports and acts as the primary business owner for the RIC Program technology portfolio. This includes the development, maintenance and stewardship of any policies, procedures and/governance for the identified RIM systems including the deployment of new tools to support the needs of the business. In this function the RICP Director will partner closely with Universal IT to support the RIM toolset.
Designs, develops and maintains division records management metrics and KPIs to measure the effectiveness of the program in partnership with project and operations leadership.
Develops and implements the supporting strategic communications plan for the RIC Program to engage, educate, and influence leaders about document control and records management issues, policies, procedures, and controls. This includes the development, implementation, and delivery of senior staff communications concerning the effectiveness of the RIC program.
Independently sets strategy to prioritize and remediate records management and document control risks by designing and influencing the adoption of best practices across the organization.
Develops and implements both process and systems training programs to ensure standard compliance with RICP, processes and policies.
Collaborates with key stakeholders and leaders from various divisions within Universal Creative, NBCU and UPR to influence the adoption and on-going engagement with the RIC Program. Key stakeholder groups include Engineering, Creative Studio, Architecture, IT, HR, Legal, Finance, Tech Services and Universal Document Control.
Advises senior executives regarding record management and document control strategies and compliance
Leads external communications to clients and vendors about Universal’s records management and document control practices.
Leads special projects and performs other duties as assigned.
SCOPE: Non-routine; Significant decision-making and ability to adapt strategy to complex, expanding development environment with multiple internal and external stakeholders; detailed understanding of technical issues required. Influences decisions of complex nature requiring high degree of tact. Planning horizon: Execute short term strategy while maintain focus on a longer-term RIC program vision. Planning knowledge: In-depth department operating plan; awareness of overall Company goals. Responsibility: Establish and execute RIC Program.
EDUCATION: Bachelor’s degree required. Master’s degree is preferred.
EXPERIENCE: 10+ years of the management of high visibility projects and relevant records management and document control experience required. Experience in fast-paced, document intensive industries preferred (architectural firm, construction, engineering, design studio); or equivalent combination of education and experience.
CERTIFICATIONS, LICENSES, REGISTRATIONS:
Preferred but not required:
PMP (Professional Project Manager) – Project Management Institute (or equivalent)
Information governance professional (IGP) – American Records Management Association
Certified records manager – Institute of Records Managers
ADDITIONAL INFORMATION: Required knowledge of various digital applications, file formats and design limitations. Knowledge of various documentation management and collaboration solutions such as SharePoint, Office365, Documentum, Egnyte, Nuexo, BIM360, Plan Grid, Autodesk, and other DAM related applications.
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Parks & Resorts is comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in Beijing, China. We are a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at all of our destinations. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Universal’s theme parks offer exactly the kind of vacation families crave – bringing together popular culture’s most compelling stories, characters and adventures to create some of the world’s most innovative and entertaining attraction experiences. These are immersive, next-level, adventures such as The Wizarding World of Harry Potter™, outrageously fun attractions such as Despicable Me Minion Mayhem and highly themed, authentic experiences based on cutting-edge television, such as Race Through New York Starring Jimmy Fallon. We embrace the power of cultural diversity a...nd inclusion and continuously strive to maintain a team that is a reflection of our global audience. Universal Parks & Resorts adheres to ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Universal Parks & Resorts provides world-class entertainment destinations with signature theme parks that create unparalleled entertainment.
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