Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. Our mission is to make it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused and accountable IT professional who also connects with the importance of collaborating well in a team environment we are looking for you!
Position Overview: Responsible for broad range of areas including: client/desktop systems administration, mobile device and print management, high-end executive level in-person and phone support, personal solutions consulting, participating in project implementation, technical training and knowledge management, and security administration.
Principal Duties and Responsibilities:
Outstanding customer service skills, versatility and breadth in technical skills, and the ability to help teams and projects successfully accomplish their objectives.
Thrives on variety in their daily work, on interaction with customers, and on working with a wide range of technologies.
Recommend equipment and application purchases for customer base.Explore, test, and implement new IT solutions and services as required, with the goal of standardization.
Standards and Process Development: Participate and advise in the definition of desktop and applications standards, images, processes, and policy governance to improve technical services.
Assess, QA, document, and train on desktop and applications solutions.
Collaborate with faculty, researchers, and staff to streamline business processes using information technology solutions.
Perform administration for IT services as appropriate and required including user accounts, file/print, backup/restore, virtualization, storage, e-mail.
Provide assistance and support for security administration, mail, file servers and assisting users with backup and recovery.
Participate in project work as required, including non-business hour deployments (e.g. nights and weekends) Performs other duties as required.
Identify research, diagnose and escalate (as needed) production problems such as defects, questionable functions, errors, and inconsistencies in systems functions Continually research, evaluate and provide documented recommendations for new technologies and tools within the Information Technology field.
Present technology roadmaps to members of technology management as well as business partners.
Provide second and third tier support for installation, implementation and troubleshooting of complex hardware and software issues to both Desktop support and Helpdesk teams.
Collaborate with faculty, researchers, and staff to enhance productivity, efficiency, and streamline business processes using information technology.
Provide technical expertise and mentoring to other IT Services and Support staff.
We ask that interested applicants provide a cover letter and resume as one document with their application.
Harvard University requires pre-employment reference and background screening.
Harvard University Information Technology is unable to provide work authorization and/or visa sponsorship.
This position has a 90-day orientation and review period.
Harvard offers an outstanding benefits package including:
Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year.
Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.
More about HUIT:
Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University.
Mission: To assure Harvard's leadership in IT: We strive to make it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology
Harvard Information Technology Academy (designed for IT Staff): HUIT's IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/
Salary Grade: 056
Union: 55 - Hvd Union Cler & Tech Workers
Must have at minimum 4 years' experience with Macintosh and Windows operating systems and hardware in a computer support related setting; experience working in a networked environment.
Must have Mac, Windows and networking skills.
Must have related work experience supporting various desktop applications (MS Office, Outlook/Exchange, and IE). Broad software application skills desired.
BA/BS degree or equivalent preferred.
Broad software application skills desired. Demonstrated ability to master new software applications and technologies.
Must possess clear/precise written/oral communications skills, ability to interact with technical staff and work in a team oriented customer focused environment.
Works to meet the goals of HUIT with enthusiasm and a spirit of cooperation.
Physical Demands: Continuous walking, standing, sitting, and manual dexterity. Frequent bending, lifting, handling, and reaching. Occasional push/pulling, squatting, and climbing.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 49557BR
About Harvard University Information Technology
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.