Position Description: The University of California, Los Angles provides approximately 22,000 parking spaces to accommodate the needs of a growing community of 80,000 staff, faculty, students, patients and visitors. All 6 business units within UCLA Commuter & Parking Services work together to develop innovative parking customer service solutions and technologies to deliver a seamless customer experience. The Parking Services Managers provide managerial, operational and administrative oversight of front-line parking and campus information operations, a highly visible 24/7/365 customer service operation serving the core campus, the medical campus and special event venues. Serve as a member of the Parking Leadership team, actively participating in strategic business & budgetary planning efforts and customer experience improvement programs in support of the Transportation Mission, Vision and Values. Directly manage a front-line operation, directing the work of supervisors and staff in a manner that promotes exceptional customer service, teamwork and enhanced employee satisfaction. Assist with personnel management, program evaluation/planning, financial management, and data analysis and research.
Manage the development and implementation of policies and procedures, as well as a structured communication processes that improve operational efficiency and effectiveness by assuring consistency and timeliness of critical information, supportive of the quality improvement program within Parking Services and E&T as a whole. Exercising independent judgment and a high degree of political acumen, communicate policy and operational guidelines governing existing operations to the campus community and staff, and work with the campus community on changes related to permit parking and space usage. Coordinate and facilitate work groups and teams to support continuous improvement programs, goals, and departmental standards, which includes development, design, and implementation of tools to track and measure performance. Identify and diffuse issues that may have a campus-wide impact or require management intervention. Act as a liaison to and interact with all levels of the campus community, Parking Services, and E&T. Lead by example and demonstrate a professional and respectful approach to dealing with employees and customers at all times. Perform complex analyses and project work as requested by management and/or E&T Senior Management in support of decision-making.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction
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UCLA is known worldwide for the breadth and quality of its academic, research, health care, cultural, continuing education and athletic programs. UCLA offers undergraduate degrees in more than 127 majors and graduate degrees in 198 program areas. UCLA has 11 highly regarded professional schools. Eight are ranked among the nation's top 15 in their field by U.S. News & World Report. UCLA is consistently among the most popular campus in the nation for undergraduate applicants. The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected veteran status. Benefits:UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 13 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union.