Team Description The Prime Services Middle Office Client Facing Department is responsiblefor owning Operational client experience across the Prime clients. This is a client facing role that requiresextensive client interaction & communication together with working withvarious global internal teams as required. The candidate will be expected tohone and utilize their technical and communication skills to effectively driveclient change. The role also includes ensuringthat all aspects of transaction management are completed on time, exceptionsare resolved and provide subject matter expertise to the hedge fund clients. Understanding the client experience is critical to delivering change inthis role. Utilizing technology to increase client efficiency is key. This is often achieved by employing dataanalytical solutions to enhance the client experience and reduce theoperational burden on the team. It'sexpected that the individual is able to work through tasks of varyingdifficulty with external and internal stakeholders and resolve in a timely andefficient manner.
Key Responsibilities Include
Perform root cause analysis for their respective clients to increase STP and reduce client inquiries. The resolution of these queries will often be achieved using analytical tools
Establish and maintain relationships with high profile hedge fund clients through regular dialogue/meetings in order to comply with the "Ease of doing business" initiatives.
Accountable for end to end transaction management lifecycle for their respective client coverage. This includes trade capture, settlement exceptions and cash management.
Deliver on the change agenda by partnering with the technology/strategy team do deliver system enhancements
Work as part of the global team performing follow the sun hand offs to ensure a smooth global coverage for global clients.
Partner with technology strategy team to help identify internal and external facing technology improvement opportunities.
High level of client service focus
Understanding of the control agenda in order to be able to prioritize and escalated risk issues on a timely basis
Provide operations subject matter expertise to clients where required.
Strong time management skills required to meet the internal and external deadlines/cutoffs
Strong business knowledge is preferred/Added advantage of Prime Brokerage.
Strong knowledge of Synthetic Prime and Equities
Excellent grasp and understanding of trade lifecycle
Excellent verbal and written communication skills, and adept at communicating with all levels of the business and technical parts of the organization
Knowledge of Global markets and settlement practices
Operate effectively in a dynamic environment with tight deadlines, and can prioritize one's own work to achieve them
Strong computing skills an advantage in a fast pacedand dynamic workplace that encourages integrating with new technologies toeliminate manual processes
About J.P. Morgan's Corporate &Investment Bank: J.P. Morgan's Corporate &Investment Bank is a global leader across banking, markets and investorservices. The world's most important corporations, governments and institutionsentrust us with their business in more than 100 countries. With $18 trillion ofassets under custody and $393 billion in deposits, the Corporate &Investment Bank provides strategic advice, raises capital, manages risk andextends liquidity in markets around the world. Further information aboutJ.P. Morgan is available at www.jpmorgan.com .
JPMorganChase & Co. offers an exceptional benefits program and a highly competitivecompensation package. JPMorgan Chase & Co. is an Equal Opportunity Employerand a member of the UK Government's Disability Confident Scheme.
Internal Number: 6111732
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