UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. UW Medicine owns or operates Harborview Medical Center (HMC), Northwest Hospital & Medical Center (NWH), Valley Medical Center (VMC), UW Medical Center (UWMC), a network of UW Medicine Neighborhood Clinics (UWNC) that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children's. UW Medicine Enterprise Access & Innovation has an outstanding opportunity for a Program Manager/Senior Consultant. Under general direction provided by the Senior Director of Enterprise Access & Innovation, this individual will develop, drive, and maintain the long-range and annual strategic plans for UW Medicine Enterprise Access & Innovation. This role serves as a critical resource in defining, prioritizing, and maintaining progress of strategic goals related to transforming patient access across the enterprise. The Program Manager/Senior Consultant will identify and prioritize the working list of projects, aligned with the UW Medicine Strategic Plan; drive identified strategic projects to completion. Responsible for operations, including EA&I Patient Access dashboard, active participation on the Ambulatory Access Planning & Oversight Committee, development of project/portfolio tools, and business data analysis in partnership with UW Medicine Finance partners. This role will facilitate the annual planning process, including the communication of key initiatives, celebration of milestones, as well as updates for senior administrative leaders, physician leaders, various stakeholders (internal/external), and department staff. Partner with UW Medicine Strategic Marketing & Communications to drive regular cadence of communications. The successful execution of these business/operational strategies support the UW Medicine Access Initiative and the UW Medicine's Financial Improvement Transformation (FIT) initiative. This position will be a part of a new Enterprise Access & Innovation team working arm-in-arm with the operational and clinical leaders across the enterprise on the development and implementation of a multi-year vision for a seamless patient access experience across the care continuum at all patient touchpoints (common UW Medicine Patient Experience). The Program Manager/Senior Consultant will be accountable for Enterprise Access & Innovations long-range and annual strategic plans, operations, and optimal communication channels. UW Medicine Enterprise Patient Access-focused initiatives will create and support exceptional patient access and service, provider and staff satisfaction, growth and volume management, advancement of process and technology innovation, and strong financial performance with superior efficiency and productivity. As part of the Enterprise Access and Innovation team, the Program Manager/Senior Consultant will champion and introduce new ways of thinking and doing business, and target efforts to source and build data-driven solutions and models to transform organizational culture.The Program Manager/Senior Consultant will be accountable for meeting strategic deliverables and operations success, with delegated authority from the Senior Director of Enterprise Access & Innovation.REQUIREMENTS:Master's degree in Business, Healthcare Administration, or other healthcare related field.Six to eight years of experience of project management, program management, or portfolio management (healthcare highly preferred).Comprehensive set of technical, financial, business, project management, and resource management skills.Experience with MS Office suite of products (including high proficiency with Word, Excel, and PowerPoint).Experience in developing content for and presenting in executive level meetings.Organization Skills - proactively prioritizes, anticipates needs and effectively manages resources and budgets.Communication Skills - communicates clearly, persuasively and concisely both in verbal and written communication.Customer Orientation - establishes and maintains long-term relationships, building trust and respect by consistently meeting and exceeding expectations with internal and external customers, vendors, and stakeholders.Resilient, agile, and ability to work in a dynamic environment and under pressure.An equivalent combination of education and experience may substitute for stated requirements.DESIRED:Strong interpersonal and relationship building skills.Excellent written and verbal communication skills.Analytical and critical thinking abilities.Able to display and mine data to help make strategic & operational decisions.Holds people accountable for achieving their goals.Leads by example, creating a sense of energy, ownership, and personal commitment to the work.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.