Responsible for planning, organizing and maintaining daily activities in the Shipping office. Coordinate functions related to the shipping office and provide support necessary for insuring daily on-time shipments.
ESSENTIAL FUNCTIONS: Functional
Coordinate all office-related functions to insure daily on time shipments. This includes Bill of Lading, invoicing, and shipping related documents. Provide proper file maintenance for all Bills of Lading and International Case Sheets.
Knowledge of all shipping office functions (international, domestic, etc.)
Maintain effective, timely communication with external and internal customers to provide maximum logistics customer service.
Resolve daily receiving discrepancies, carrier damage through communication with Manufacturing, Traffic and Purchasing,
Monitor systems and procedures to ensure communication of information between Mainframe, WMS, and Bill of Lading systems to support on-time delivery and world-class customer service
Responsible for responding to and resolving inquiries daily from internal and external customers.
Partner with all levels in the facility to initiate and drive process improvements
Supporting Customer Care Requests
Management of Consist of process
Managing Z_slo report
Maintain an effective working relationship with other functional areas, supervisors and managers. Communicates effectively with internal and external customers to ensure world-class customer service
Willingly shares experience and best practices with internal and external peers to drive continuous improvement
Demonstrate professionalism and integrity in all job-related tasks
Follow through on all commitments to maintain and enhance the credibility of the CDC
Protect confidentiality of information when required
Maintain effective communication with internal and external customers to ensure world-class service.
Provide accurate and timely information to internal and external customers
Continuously strive to exceed customer expectations and maximize customer value provided
Ensures thorough familiarity with company policies and procedures. Appropriately applies policies and procedures in compliance with government laws. Policies and procedures include, but not limited to: Standards of Business Conduct, Intellectual Property, Control Environment, Information Protection, ISO 9000 & 14000, government regulations (e.g. health, safety, quality and environmental), and functional policies published on the Rockwell Automation Information Network.
EOE, M/F/Disabled, Vet #LI-KO1
Internal Number: 2641139
About Rockwell Automation
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth – and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.