The Community Service Officer, depending upon assignment:
1) Performs security duties as part of Residence Hall Security Program
2) Performs parking services duties as listed below;
3) Performs police and transportation service duties
4) Performs fleet maintenance duties as listed below. CSO’s may be reassigned to other CSO assignments with or without notice.
Working environment may be outdoors in extremely cold or warm temperatures.
Working hours may very including overnight hours.
May be required to work weekends and holidays.
This position requires a willingness and ability to work outdoors in all seasons in temperatures below 32 degrees and above 90 degrees.
This position requires a valid driver’s license.
The position also requires the ability to lift and carry up to 25 pounds (frequently) and 40 pounds (occasionally).
When assigned to Residence Hall Security Duties under the general supervision of the CSO Supervisor: Monitors residents, visitors and vendors entering residence halls; reports building problems such as broken doors, locks, and windows or other problems affecting security of the residence hall; patrols campus areas on foot or in vehicle, checks for suspicious persons or circumstances and immediately reports same to Communications personnel; performs security checks and foot patrols of residence halls ensuring entrance doors are locked; maintains close working relationship with residents and residence hall staff while enforcing security protocols; assists with community policing efforts such as crime prevention talks, distributes literature and schedules events; completes written reports; and works special events and security assignments. In all cases, immediately reports suspicious activity to Communications personnel. Performs other duties as assigned.
When assigned to Parking Enforcement Duties: under the general supervision of the Parking Manager, issues citations, boots and tows vehicles; performs parking office duties when assigned including selling parking permits, enters permit data and violations and performs related clerical duties; may operate only departmental non-emergency vehicles and is responsible for general condition and cleanliness of assigned vehicle. Performs vehicle lockouts and jump starts. May assist in traffic direction duties by blocking vehicle access to campus roads and driveways. Performs other duties as assigned.
When assigned to police and transportation services: under the general supervision of the Commander assists with community policing efforts such as crime prevention talks, equipment set-up, distributes literature and schedules events; completes written reports; sorts and compiles statistical records; performs security or firewatch posting as necessary. Performs office and vehicle lockouts. Transports reports, documents and bond money to circuit court as required. Provides relief for the records clerk when not scheduled for duty. Performs miscellaneous errands for department or University business. Performs other duties as assigned.
When assigned to fleet maintenance: under the general direction of the Commander or shift supervisor makes vehicle inspections to ensure proper equipment and operation, performs equipment inventory and minor repairs, transports department vehicles for service, repair, equipment installation and cleaning. Assists in traffic control and direction, special event parking and staffing, providing assistance and direction to students, faculty, staff and guests as necessary. Transports reports, documents and bond money to circuit court as required. Performs other duties as assigned.
High school diploma or the equivalent combination of education, training and experience from which comparable skills can be acquired
Ability to read, write and speak English clearly and correctly.
Knowledge of proper use and care of radio, radio equipment, ticket writers, telephone and computer and CCTV systems.
Ability to handle and prioritize events occurring simultaneously.
Possession of a valid driver's license in state of residency and ability to operate a motor vehicle in a safe manner at all times.
Ability to successfully complete a field training program and six month probationary period.
Ability to satisfactorily complete a written exam to evaluate ability to perform successfully in the position.
Ability to satisfactorily complete a comprehensive psychological exam administered by a licensed psychologist, and a financial and criminal background investigation completed by University Police, including criminal history/fingerprinting check and driving records check.
Ability to pass drug screening
Ability to establish and maintain satisfactory working relationships with peers, supervisors, students, faculty, staff, local police and the general public.
As per Northwestern University policy, this position requires a criminal background check. Successful applicants will need to submit to a criminal background check prior to employment.
Some college or military experience. Previous experience in a police, public safety or security organization.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 35301
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.