The University of Wisconsin River Falls (UWRF), Division of Technology Services (DoTS), Enterprise Systems and Services (ESS) Team is responsible for providing a wide range of information technology services and support to campus owned servers, computers, peripherals, applications, computer labs, and technology enhanced classrooms.
The position will augment the Endpoint Management Team with a focus on endpoint security, incident management, incident response, and assist with Asset Management. The position will also have an emphasis on endpoint related systems, services, and processes for administration and management of all University owned endpoint devices. This position will also serve as a backup for the Windows endpoint device management environment. Responsibilities include, but are not limited to, strategy and processes for endpoint security, patch management, and security posture. This position will also have a part in the implementation of UW System Administration (UWSA) security policies.
This role provides security focused support to customers through innovative solutions, delivering exceptional customer service, and creating a reliable and sustainable system that adds value to the campus community while bringing a positive and collaborative approach in all aspects the role.
Typical hours are 7:45 AM – 4:30 PM Monday through Friday. Coverage outside of typical working schedule will be required during unplanned outages or planned maintenance.
Knowledge, Skills and Abilities:
Required: 1.Two-year degree in an Information Technology or Business Administration related field.
2.At least two years of work experience in the Information Technology or Information Security field.
3.Knowledge of Information Security Best Practices and familiarity with PCIDSS and related standards.
4.Understanding of basic networking principles, including network hardware, endpoint hardware, software, and related peripherals.
5.Flexibility to work evening and weekend hours, as required.
2.Knowledge of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) best practices and tools.
3.At least 2 years of experience managing Endpoint Security and related systems.
4.General understanding of Service Catalogs and Knowledge Centered Support (KCS) and Knowledge Base articles. 5.Working experience supporting large scale IT endpoint environment.
6.Effective individual and group presentation skills along with excellent documentation skills.
7.Ability to establish and maintain positive and productive relationships with customers and stakeholders.
8.Experience providing technical support in a higher education environment.
9.Familiarity or working experience with Enterprise Asset Management (EAM) systems.
Special Instructions to Applicants:
Applicants are required to apply online. UWRF will not consider paper, emailed or faxed applications.
Applicants are required to provide:
Letter of interest specifying qualifications and experience (cover letter)
Names, addresses, telephone numbers, and e-mail addresses of three references who can specifically comment on your ability, experience and professional preparation (references).
Inquiries should be addressed to: James Williams, Search Committee Chair firstname.lastname@example.org
Deadline to Apply: Initial review of applications will begin upon receipt. For full consideration, applicants should submit all required materials by August 25, 2019.
UW-River Falls does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources at 715-425-4941.
Internal Number: 5509
About University of Wisconsin - River Falls
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