This individual will perform a range of business analysis, service, and operations for EH&S business applications include planning, performing and implementing system improvements and initiatives, maintaining support of operational systems, and ensuring that systems perform as designed. Works as a liaison between HUIT-Campus Services and EH&S software vendors and EH&S managers and staff. This person will support the IT Road-mapping process, responsible for the implementation of EH&S systems while meeting schedule, quality and budget requirements. Must be able to lead and build strong relationships with stakeholders and be able to communicate clearly and effectively with a wide variety of audiences. Plays a significant role in IT application sourcing by compiling functional requirements, leading discovery processes, and design activities, supporting acceptance testing, the creating communication and training materials and executing implementations. Works under the direction of the Associate Director of Systems & Training to ensure that implementation strategy meets objectives of the EH&S department and the University.
Duties and Responsibilities
Serve as the conduit between EH&S subject matter experts, school stakeholders, application vendors, and the CSIT/HUIT team to ensure that EH&S software solutions are configured correctly to support the business operational needs. Troubleshoots with vendor or HUIT-CS to help identify root cause of system issues and develops and implement corrective actions.
Lead the EH&S IT Roadmap; a process to identify and implement appropriate software solutions based on research, benchmarking, and best practices.
Proactively communicate and collaborate with EH&S managers and staff, EH&S customers and other Harvard stakeholders to discover and/or analyze process needs and requirements and to document functional and business requirements including user stories, workflows, requirements traceability matrices, mockup layouts for onscreen user interfaces, printed outputs, and interfaces with other systems.
Write system specifications when adding new functionality to EH&S applications and work with EH&S managers to update specifications and priorities as needed.
Analyze data relevant to processes, define data requirements, evaluate information gathered from multiple sources, reconcile conflicts, and distinguish underlying business requirements from user requests.
Determine, develop, and/or document processes and work flows, including presentations, process maps, supporting metrics, business requirements and related impact analyses for complex processes or for portions of larger or inter-related processes.
Perform functional testing on enhancements, modifications, and system changes for EH&S applications. Create and develop test case scenarios, perform functional QA testing, facilitate user acceptance testing (UAT), and performs regression testing.
Review data post-system implementation to measure success; lead processes to define standards of improvement success.
Partner with management, project champions, program owners, process owners, project managers to align process improvement initiatives with EH&S business objectives. Engage leadership and stakeholders to understand effective corrective actions and to obtain support and buy in for changes.
DUTIES & RESPONSIBILITIES CONTINUED Share accountability for realization of results with project managers, EH&S program owners and process owners and assists in presentations of recommendations to stakeholders and process owners.
Facilitate the on-going communication between functional and technical EH&S staff to ensure clarity on problem statements, business requirements, timelines and the feasibility of technical solutions. Identify gaps in user understanding, develop and deliver training to business users
Work with CSIT/HUIT on schedule of updates working closely with HUIT and drive vendor interactions when needed.
Understands and appropriately help to educate users on policies, and risks, partner with management to resolve issues or clarify business processes when needed.
Analyze complex information and situations to identify problems and relevant factors, formulate logical conclusions, and recommend and implement effective solutions.
May manage small projects where an IT Project Manager is not assigned
Participates in the EH&S Emergency Response Program on a rotating basis as a cross-trained EH&S Responder. Will be required to carry a cell phone and occasionally respond to emergencies during non-business hours.
Salary Grade: 058
Union: 00 - Non Union, Exempt or Temporary
A Bachelor's Degree and a minimum of 5 years of relevant broad-based progressive experience in a customer-focused role such as a Business Analyst or the equivalent combination of education and work or military experience.
Must be adept at Microsoft Outlook, Excel, Word, and PowerPoint.
Ability to work in a fast-paced environment, handling multiple assignments for independent operating units.
Must demonstrate excellent behavioral competencies such as strong customer service orientation, organizational skills, verbal and written communication skills, a bias for action, and empathy for users.
Experience working with users to gather requirements and delivering applications through a change process involving phases for building, testing, UAT, and deployment.
Strong project planning experience including development and execution of plans and strategies.
Demonstrated experience determining the impact on existing business systems when system modifications and/or enhancements occur, creating new processes and/or modifying existing processes in support of new system implementations.
Demonstrated knowledge of College/University and/or understanding of EH&S management processes and applications preferred.
Demonstrated specialized knowledge and experience in managing major business systems, reengineering initiatives, and implementing best practices.
Experience or working knowledge of Peoplesoft, SABA, Maximo, Salesforce, or other software applications and their capabilities.
Understanding of limitations of technology solutions and ability to suggest business process changes to more closely align technology support of EH&S business systems.
Advanced graduate degree or professional certification in Business Systems Analysis, Lean Six Sigma, or project management.
Project Management certification (PMP), Business Process Management and/or Business Process Modeling certification.
Experience with IT project management methodologies preferred
Must have the ability to efficiently learn proprietary systems and new applications as needed.
Ability to motivate cross-functional teams and prioritize work in a fast-paced, constantly changing environment.
Strong sense of business acumen and professionalism with problem solving skills and the ability to analyze and work to implement effective solutions on problems.
Able to interact with all levels of management and staff subject matter experts
Self-motivated, well-organized, dependable, innovative, possess good judgment, and with limited supervision. Candidates should be comfortable with constantly shifting priorities and be a team player with the ability to work independently.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 50002BR
About Harvard University Campus Services
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.