The mission of University of Washington Medicine is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. UW Medicine owns or operates the following: Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, a network of UW Medicine Neighborhood Clinics that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated, or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children's. The UW Medicine Contact Center is a fast-paced environment where customer service, patient care and accuracy are the highest priorities at all times. The Contact Center has an outstanding opportunity for a Fixed-Duration Data Entry Specialist (Full-Time, Day Shifts) with the Data Entry Team. This position is expected to last approximately 6 to 7 months. The mission of the Data Entry Specialist is to improve the patient experience through assisting patients with appointment cancellation and the streamlining of messaging to clinics to ensure callers' needs are met. The Data Entry Specialist will provide centralized support in the Contact Center by independently entering cancelation requests and messages via Epic software, and this position will deliver best in class service when speaking with patients to assist in these processes. This role will also help pilot new data entry-centric processes to assist the Contact Center in providing better patient care for our patient population. Major Responsibilities: * Deliver best-in-class patient care to all callers while assisting with their needs* Proficiently send communications to clinics on behalf of callers * Complete appointment cancellation in Epic on behalf of patients * Maintain patient demographic information to support integrity of the medical record * Serve as an liaison between patients, clinics and Contact Center* Resolve patient requests in one contact or successfully manage prolonged or complex issues, with high attention to managing the customer experience and emotion* Coordinate with Interpreter Services as indicated * Demonstrate in-depth knowledge of UW Medicine's mission, vision and service offerings* Adhere to Contact Center processes and workflow with an attention to continuous quality improvement* Meet or exceed Contact Center performance standards and measures with a focus on quality, accuracy and timeliness * Comply with the UW Medicine risk management, compliance, and information security program requirements, including accurate and timely reporting of all adverse incidents as described in the related policies * Observe principles of data security and patient confidentiality. Maintain ethical standards in the performance of duties and in interactions with patients, co-workers and health care professionals * Demonstrate professional demeanor in appearance and behavior in all work-related interactions* Participate in and complete the required training program including annual safety training and all required HIPAA and compliance training * Participate in ongoing technical, customer service, and other training to continually improve skills and stay current with changes in operations DESIRED:Knowledge of Epic
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.