Northeastern University’s Office of Enrollment Management seeks a process-driven and action-oriented Assistant Vice President (AVP) to oversee and scale its Office of Global Services (OGS). This re-imagined position will focus on delivering the highest quality of service and make available a comprehensive set of resources to the university’s 14,000 + international students, several hundred scholars, and their families from 147 different nations across the world in the Boston campus as well regional campuses in Charlotte, the Bay Area (San Jose and San Francisco), and Seattle, and global campuses in Toronto, Vancouver, and London. As one of the top three U.S. universities hosting an international population, the Assistant Vice President will join an institution with a long history of creating a global experience for its students and purposefully building global diversity.
Reporting to the Associate Vice President for Enrollment Management and the Dean of the Office of Global Services, Mallik Sundharam, the Assistant Vice President of the Office of Global Services will provide university-wide oversight and support to develop and implement programs and services that support international students, celebrates Northeastern’s intercultural community, and aligns with the breadth and complexity of federal regulations governing international education in the USA, Canada and UK.
The AVP must implement the necessary policies and procedures to scale the operation and meet the needs of a greater international student population. Further, the AVP will motivate, inspire, and provide clear direction to a high performing OGS team, including five direct reports and a staff of thirty-five plus, to ensure the Office is serving as an active resource to the university’s international community. Support provided includes immigration processing, including F1 and J1 compliance, authorizations and determination for CPT and OPT, SEVIS reporting in the USA, ICCRC in Canada and UKVI in the UK, and student transition and acculturation services and programs at our Boston, regional and global campuses.
Professional & Personal Characteristics
A master's degree and successful record of progressively responsible experience leading international student support and acculturation programs and services, and enrolling students at the university or university system level for ten plus years.
Experience in a large complex university or university system for a minimum of five years in the capacity of PDSO and RO reflecting familiarity with US F1 and J1 immigration regulations. Professionals serving as DSO may be considered.
Familiarity and experience with Immigration Consultants of Canada Regulatory Council (ICCRC) either as a Regulated Canadian Immigration Consultant (RCIC) or Regulated International Student Immigration Advisor (RISIA) is a plus.
Familiarity working with UK Visa process and UKVI is a plus.
Served in a supervisory capacity and leadership role in Implementing best practices supporting international student success.
Demonstrated cross-cultural experience and ability to relate effectively to individuals of varied backgrounds and cultures as well as experience working with others from diverse cultures who have various levels of cultural awareness and communication proficiency.
Managerial competence; commitment to collaboration, innovation, and ongoing professional development of team members required.
Expertise in SEVIS systems as well as familiarity and experience working with SEVP and USCIS required.
Experience in providing supervision, training, and guidance to professional staff in the area of International Admissions, SEVIS compliance and employment as well as strong and continually refreshed knowledge of immigration regulations, and SEVIS approved procedural steps are critical.
Strong student-centered customer service skills and high level of interpersonal skills to represent OGS within and outside the university, and globally.
An entrepreneurial spirit that takes initiative and the commitment to working in a dynamic, fast-paced environment with the flexibility needed to adapt to rapidly changing priorities.
Experience managing multiple projects simultaneously demonstrating strong organizational and planning skills and attention to detail.
High level of communication skills essential in interfacing with various departments and offices both within and outside Northeastern. Ability to communicate in a clear, professional, and timely manner.
Integrity, creativity, energy and independence; a collegial, understanding style that contributes to the overall team.
Proficiency with technology, including Sunapsis, MS Teams and ERP systems including Salesforce and Banner.
Willingness and ability to travel nationally and overseas as needed.
About Northeastern University
Northeastern University’s Office of Global Services (OGS) serves the university’s 14,000 + international students, several hundred scholars, and their families from 147 different nations across the world in the Boston campus as well regional campuses in Charlotte, the Bay Area (San Jose and San Francisco), and Seattle, and global campuses in Toronto, Vancouver, and London. As one of the top three U.S. universities hosting an international population, Northeastern University is an institution with a long history of creating a global experience for its students and purposefully building global diversity.