Job Requisition Number: 26925. IT Client Services provides IT support to the vast majority of staff and faculty at UC Berkeley. Our motto of 'we are here to help' reflects one of our department's deepest values of customer service. Client services start with our Service Desk, the front door into Berkeley IT, and extend throughout our teams that provide desktop support, computer equipment purchasing, secure file share management, and to partner IT organizations.
Involves providing day-to-day consultation, training, instruction, trouble-shooting, problem-solving to the personal computer (including laptop) user for hardware, software, network and related computer systems and peripheral devices. Insures their operation for individuals and groups of computer users. Installs and configures systems; recommends hardware and software acquisitions and upgrades.
•Applies professional business/technical support concepts to provide in-person or remote workstation support to clients; plan and implement hardware and software upgrades; trouble shoot and resolve network connectivity issues. •Perform Technical Documentation keeping them up to date (internal and external) •Analyzes diagnoses and recommends hardware repairs, replacements. Manages equipment, diagnostic tools and technician access. •Supports enterprise/campus-wide systems and analyzes system dependencies to resolve computing problems. •Provides systems analysis support to clients; analyze and determines computing needs and makes recommendations on appropriate tools (hardware, software, peripherals). •Installs, configures and maintains computing tools, provides preventative maintenance and upgrades. Supports employee separation process. •Provides troubleshooting and campus-wide support to enterprise systems. Tests systems and updates internal documentation. •Keeps up to date with developments in the computing field by reading journals and technical magazines, contacting colleagues and attending conferences and seminars.•Bachelor's degree in related area and/or equivalent experience/training •Working knowledge of enterprise system dependencies and ability to use this information to troubleshoot. •Working knowledge of vendor products and services for procurement and provisioning of desktops, laptops, smart phones, tablets and Multifunction printers. •Requires knowledge of other areas of IT. •Requires interpersonal skills in order to work with both technical and nontechnical personnel at various levels in the organization (students, staff and faculty). •Working knowledge of troubleshooting playbooks and standard processes to meet Service Level Agreements •Working knowledge of campus computer requirements, recommendations and policies, including security standards. •Working knowledge of desktop and business/technical support systems. •Background and driving record clearance required. •Demonstrates judgment to delegate/escalate issues appropriately. This position is governed by the terms and conditions in the agreement for the Technical Unit (TX) between the University of California and the University Professional and Technical Employees (UPTE). The current bargaining agreement manual can be found at:
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.