The Operations Specialist's role is to act as a contributing member of the operations team within the Office of the Registrar. As such, the person fulfilling this role will work in collaboration as well as independently to fulfill the requirements outlined in work tickets, help execute tasks associated with high-level initiatives and strategic projects, and assist with events, both internal as well as external to the department. The person fulfilling this role will ensure all work is completed with high quality, in accordance with any deadlines, and is properly documented. Finally, the person fulfilling this role will help enforce security compliance through proper communication and modeling high compliance standards.
Under the general direction of the Assistant Director of Operations, the Operations Specialist will:
Reporting & Assessment
Assist in creating and distributing executive reports and dashboards as needed for semester start and close activities as well as term and year-end analysis, ensuring data security and compliance of student records.
Assist in creating and distributing reports as requested by government officials, ensuring data security and compliance of student records.
Assist in stewarding data to stakeholders across campus, providing data as requested, ensuring security and compliance of student records.
Assist in performing periodic and on-demand data snapshots and perform archival procedures by term and by student as needed.
Assist in performing operations on student data as needed and/or as requested, such as, but not limited to: implementing curricular changes, rectifying duplicate records, executing SAP and batch registration procedures, etc...
Assist in maintaining the quality and accuracy of student data, performing regular data validation audits, and cleanup operations as needed.
Assist in creating and maintaining process and system documentation.
Work in collaboration with Technical Resources (TR) to ensure all student systems are up and operational in accordance with their Service Level Agreement (SLA).
Assist faculty, staff, and students with technical system troubleshooting as needed.
Assist in creating and executing test plan(s) to verify student system upgrades.
Data Security & Compliance Management
Acts as a model FERPA citizen by acting in compliance with rules and regulations and modeling good behavior to fellow colleagues and stakeholders.
Essential Skills / Knowledge Required
3+ years experience as a support or operations specialist, quality assurance, business or systems analyst, or equivalent
Extensive background in software testing and data validation
Strong background in business process evaluation and documentation
Advanced skills in data visualization and reporting
Strong analytical and problem-solving skills and keen attention to detail
Strong ability to come up to speed quickly and work without heavy supervision
Strong ability to learn new software and hardware as needed as well as absorb and retain information quickly
Impeccable communication skills, both written and verbal
Self-motivated and highly engaged
Strong interpersonal skills and team player
Strong organizational skills, including the ability to effectively prioritize and escalate as needed, in a timely fashion
Familiarity with MAC OS, GoogleSuite, Asana, Slack, and Zapier
Preferred Skills / Knowledge
Higher Education experience preferred
Experience with Ellucian Colleague and/or PowerCampus as well as Workday preferred
Ability to model in Microsoft Visio, OmniGraffle, or equivalent a plus
Bachelor's degree from a regionally-accredited institution or equivalent work experience
Work with a high degree of focus for extended periods of time
Sit at a workstation for extended periods of time
Perform in high-stress situations
Work some nights and weekends in support of academic calendar cyclical operations and events
On-call hours may be required in the future
Applicants who are both interested and qualified should submit the following materials: * Cover letter that addresses the applicant's capabilities and experiences. * A resume or CV.
Currently enrolled Berklee students may not apply for staff or faculty positions.
The above information on this position description has been designed to indicate the general nature and level of work performed by individuals within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
Incomplete applications will not be considered. The position will remain open for applications until filled.
Berklee is committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.
Employee Type: Staff
Internal Number: R0001714
About Berklee College of Music
The mission of Berklee College of Music is to educate, train, and develop students to excel in music as a career. Developing the musicianship of all our students is the foundation of our curriculum. We believe that the lessons and qualities derived from that work?the self-discipline needed for excellence, the empathy required of music making and the openness and inquisitiveness essential to creativity?are critical to achievement in any pursuit, musical or otherwise; and that music is a powerful catalyst for personal growth, which is central to any collegiate experience. Founded on jazz and popular music rooted in the African cultural diaspora, our comprehensive curriculum is distinctly contemporary in its content and approach, and embraces the principal musical movements of our time. Through a course of scholarly and practical learning experiences integrating performance and writing, our curriculum covers the variety of influential styles, relevant technologies, and career opportunities open to today's music professional.