The Senior BenefitsRepresentative contributes to the success of the Vanderbilt University byproviding education and guidance to individuals at all levels of theorganization, providing a wide variety of administrative duties as they pertainto employee benefits (group health, dental, vision, short-term and long-termdisability, life insurance, flexible spending accounts, 403(b), COBRA, ERISA,ACA, etc.).
Process and reconcilebenefit transactions (elections, claims, contributions, distributions, appeals,etc.).
Administer all benefit plans according to the plan documents and regulatory requirements. Ensure plans and procedures are compliant with ACA, HIPAA, ERISA, USERRA, FMLA, COBRA and IRC regulations.
Assist faculty and staff in researching and resolving benefits issues with insurance carriers and third party administrators and any escalated issues that might arise.
Work closely with Payroll to ensure accuracy of benefit related deductions.
Provide consultation to individuals as they experience a life event needing mid-year benefit changes to ensure compliance with Vanderbilt's systems and policies and to departments handling the paperwork to alter individual status.
Respond to inquiries from participants regarding the status of their requests for benefit transactions. All phones calls are to be returned with 24 hours of receipt. Internal calls are to be returned on the same day. Properly document actions taken regarding each participant interaction within the same business day.
Develop and executeeducational strategies.
Assist faculty and staff with understanding Vanderbilt's benefit policies. Ensure that faculty and staff have an understanding of the benefit plans and how to access websites, materials and other sources to better understand the benefit programs available. Present benefit information at orientation as scheduled as well as meet individually with new hires as needed. Answer faculty and staff questions regarding benefits options and participation.
Develop measurable written plans for enhancement of interaction with benefit vendors including: feedback, analysis, company specific marketing, statistics/information obtained through analysis of current population and participation, and plan general marketing strategies.
Support BenefitAdministration Special Event and Project Planning.
Participate in special projects, as requested, including the organization and implementation of annual open enrollment, new benefit rollouts, and other projects as they arise including the development of communication materials.
Write and monitor project plan to include activities to schedule rooms, define equipment needs, identify costs, designate stakeholders, assign tasks, schedule sign-offs, solicit staffing assistance, identify logistics and feedback mechanisms.
Participate in the set up and facilitation of events including coordination activities to obtain audio/visual support, furniture or other physical needs.
Correspond with participants and vendors to invite, confirm and finalize participation.
Define participation costs, notify participating vendors of the cost and obtain appropriate reimbursement.
Assess survey and other feedback information for future process improvements. Define method, obtain tool and collect responses for feedback analysis on each planned event. Exercise independent judgment in determining the tool and questions used. Accumulated results should be analyzed for presentation and reported within 2 business days of the event.
Provide data for analysisof plan activity and other audit and compliance matters as required.
Provide consultation to management regarding compliance matters such as non-discrimination testing, Form 5500 filings, SPD and SAR updates and distribution.
Conduct periodic testing and audit processes. Prepare and deliver communications to affected employee population. Work closely with vendors and payroll to ensure accuracy of benefit-related records and provide reconciliation.
Utilize various HR systems to create benefits related reports and maintains accurate data.
Interface with otherareas of Human Resources to train and provide general benefit plan responses.
Create and conduct benefit related trainings and communication tools, to enhance the understanding of the benefit packages.
Work together with other areas of Human Resources when resolving faculty and staff related questions, and when interpreting policies and procedures.
Establish a mechanism for regular updates to support ongoing education.
Professionally representVanderbilt at workshops, fairs, departmental meetings, conferences, and otherevents to present Vanderbilt University benefit plan information.
Make arrangements and obtain permission for attendance at conferences.
Plan, implement and participate in workshops specific to Vanderbilt's benefit plans.
Submit presentation for approval two weeks in advance of the event.
Maintain and updateconfidential electronic and paper files.
Responsible for maintaining the security and confidentiality of all HR information.
Prepare and maintain benefit files, assuring accuracy, compliance and confidentiality.
Support BenefitsAdministration team by providing an accessible, value-added, positiveexperience for peers.
Provide credible Benefits information to departments, faculty/staff members and candidates being recruited; support the administration of surveys and RFP's.
Maintain relationships with benefit plan vendors and consultants.
Participate in the Targeted Selection approach to candidate selection for team members.
Work with HR departments to support system wide efforts.
May include additional duties as assigned by management.
Recommend new methods ofcommunications.
Effectively communicate government required compliance to faculty, staff and management.
Create communication tools to enhance the understanding of the various benefit packages.
Provide feedback regarding current communications methods, analyze feedback and provide recommendations for improvement.
Participate in professional organizations, community networks
Profile of an IdealCandidate
Strong customer serviceskills is required.
Strong knowledge inemployee benefits (group health, dental, vision, short-term and long-termdisability, life insurance, flexible spending accounts, 403(b), COBRA, ERISA,ACA, etc.) is required.
Strong interpersonal andcommunication skills is required.
Experience serving asliaison to benefit vendors is required.
Strong analytical andcritical thinking skills is required.
Understands and workswith plan designs and eligibility is required.
Good presentationskills is required.
About Vanderbilt University
Vanderbilt University, located in Nashville, Tennessee, is atop-15 private research university offering a full range of undergraduate, graduateand professional degrees. Vanderbilt is situated on a 330-acre campus near thethriving city center, serving more than 12,000 students and employing almost7,000 faculty and staff. The university'sstudents, staff, and faculty frequently cite Nashville and the surrounding areaas one of the many perks of being a part of the Vanderbilt community. Vanderbilt University is a place whereyour expertise will be valued, your knowledge expanded, and your abilitieschallenged. It is a place where your diversity is sought and celebrated. Vanderbiltwas recently named as one of "America's Best Large Employers" and the topemployer in Tennessee and the Nashville metropolitan area in 2019(Forbes).
About Vanderbilt Benefits
Vanderbilt University offers a competitive, flexible benefitspackage including health, dental, vision, life, accidental death &dismemberment, disability insurance, paid time off, and a 403(b) retirementplan with employer match. Vanderbilt offers tuition assistance to employees,spouses, and dependent children.
Commitment to Equity,Diversity and Inclusion
Vanderbilt University is committed to achieving the goal of adiverse and inclusive academic community of faculty, staff, and students. We seek individuals who arecommitted to this goal and our campus values.
Internal Number: 1901452
About Vanderbilt University
Vanderbilt University is a center for scholarly research, informed and creative teaching, and service to the community and society at large. Vanderbilt will uphold the highest standards and be a leader in the quest for new knowledge through scholarship, the dissemination of knowledge through teaching and outreach, and the creative experimentation of ideas and concepts. In pursuit of these goals, Vanderbilt values most highly intellectual freedom that supports open inquiry, equality, compassion, and excellence in all endeavors.