Nash UNC Health Care, a 395-bed, not-for-profit, health system with annual net revenues of $230M that is a managed affiliate of the University of North Carolina (UNC) Health System and owned by Nash County in Rocky Mount, North Carolina, has engaged InTrust Partners to lead a national search for a Vice President of Nursing. The Nash UNC Health Care campus is anchored by Nash General Hospital, its 272-bed flagship facility that includes dedicated, state-of-the-art and newly expanded facilities for a Heart Center, a Cancer Center, a Surgery Center, and an ED that sees over 70,000 visits/year.
Reporting to the Nash UNC Health Care EVP, COO/CNO, the VP of Nursing will organize and direct the overall delivery of inpatient care overseeing nursing operations and will lead the delivery of high-quality, patient-centered care, ensuring top ranking scores in patient satisfaction and employee engagement, consistency in nursing practice standards, efficient and appropriate staffing, positive physician relations, and financial prudency.
MAJOR RESPONSIBILITIES & AREAS OF FOCUS:
Build genuine relationships and a reputation as a visible and engaged leader with nursing, physicians, the executive team, and the community-at-large. Understand the culture, people, history, and resources throughout the organization, health system, and community. Establish open and honest communication and quickly assimilate into the organization and community.
Cultivate, model and promote a culture of respect, collaboration, responsiveness, accountability, and professional communication; ensure appropriate involvement of physicians in key decisions; Create a patient-focused and caring environment that meets the needs and expectations of physicians and patients.
Assess and build the inpatient nursing team and leadership infrastructure to ensure a highly functioning clinical division capable of consistently achieving the desired outcomes with a strong focus on consistent high quality patient care and efficient operational and financial performance; Be a respected mentor to key clinical leaders, and develop current and future leaders for the organization.
Champion patient experience throughout the organization and have a relentless drive to improve patient experience outcomes on a consistent basis. Lead rapid-cycle change efforts, process improvement, training, and culture development to ensure patient experience improvements are hard-wired in the system. Promptly and fully investigate and resolve complaints of patients, visitors, and physicians through own action or delegation to appropriate personnel. Engage nursing and other leaders through the establishment of effective action plans to achieve needed improvements and agreed-upon organizational goals, and hold folks accountable.
Actively lead the organization in improving patient flow, throughput, hand-off, efficiencies, and communication issues between departments (ie, Emergency Department, Patient Floors, ICU’s, OR’s); assess capacity issues and future needs; foster collaboration and support the development of new and innovative approaches to throughput, turnover, and efficiency considerations.
Lead the organization’s continued commitment to Pathway to Excellence and lead efforts in preparation for upcoming re-designation.
Drive a culture of quality and patient safety; Collaborate with physicians and staff on the use of evidence-based protocols with measurable results. Consistently monitor and lead continuous quality improvements efforts including falls, infections rates, readmissions, expected vs demonstrated mortality, and patient safety measures.
Assess the current state of recruitment and retention of clinical staff and collaborate with Human Resources to implement initiatives that will enhance the organization’s ability to successfully recruit and retain top nursing talent. Enhance the existing shared governance model, continue to develop clinical ladders, promote recognition and appreciation programs, and expand training/educational opportunities that will foster career growth and professional satisfaction.
Assess current staffing models and performance to internal productivity measures/ targets and national benchmarks; lead efforts to develop and institute new and innovative staffing models that will improve overall efficiencies, quality care, nursing productivity, patient and employee satisfaction, and support recruitment and retention.
Actively lead in the assessment and monitoring of daily/weekly/monthly performance and achievement for all the balanced scorecard goals of nursing; Assist nursing leaders in understanding operational, quality, patient experience, and financial reports, and taking ownership for the performance of their areas of responsibility.
Be accountable for the clinical practice of nursing across all inpatient units; coordinate and implement standardized policies, procedures and programs that support the consistent and reliable clinical practice of nursing; Champion efforts that promote standardized use of best practices that lessen practice variation, reduce waste, and ensure the highest quality experience and clinical outcome for every patient.
Always ensure a safe environment in accordance with hospital policies and safety regulations and assure compliance with standards of regulatory agencies. Thoroughly understand current Joint Commission, DFS Regulatory Agencies, and other regulatory agency requirements for nursing personnel; ensure compliance and prepare necessary statistical reports and information for Joint Commission and other requesting agencies.
Represent the organization in local, State, and National associations (i.e. AONE, NCONL, NCNA, ACHE), as well as the community at large.
ABOUT NASH UNC HEALTH CARE & UNC HEALTH CARE:
For four decades, Nash UNC Health Care has been the Rocky Mount/Nash County region’s premiere health care provider, and it is exceptionally proud of its status as a county-owned and operated, not-for-profit health care system that is well-recognized for its record of service to and involvement with its community. Nash’s primary service area is Nash County with approximately 100,000 residents, with a combined primary and secondary market that encompasses five counties with more than 400,000 residents.
Nash is governed by a 14-member board of volunteer community leaders each appointed by the Nash County Board of Commissioners for a three-year term. In 2014, Nash became an affiliate of UNC Health Care based in Chapel Hill, North Carolina. The affiliation is intended to provide operational resources and consultative management expertise, access and delivery of medical services to Nash UNC Health Care, and allow for the potential investment by UNC Health Care in Nash’s facilities and operations and potential future expansion of clinical facilities and programs based upon the needs of the community.
Nash is the second largest employer in Nash County with approximately 1,800 employees (700 of which are registered nurses) and 200 physicians on the medical staff. The medical staff is comprised of independent, employed, and UNC affiliated physicians.
With over $230 million in total net revenues, Nash offers a broad array of medical and specialty services, with particular emphasis on key service lines including Cardiovascular, Orthopedics, Oncology, Bariatrics, Minimally Invasive Surgery, Women’s Care, Neurosurgery, Sleep Disorders, and Behavioral Health. Annually, the heath system has approximately 70,000 emergency department visits, 13,000 total hospital admissions, 8,500 surgeries, 1,000 infant deliveries, 1,200 cardiac catheterizations, and 350 stent placements. Nash UNC’s balance sheet is strong with 342 days cash on hand.
Nash UNC Health Care is a managed affiliate of the UNC Health Care System, a not-for-profit integrated health care system that is owned by the State of North Carolina and based in Chapel Hill. The system has grown to include twelve hospitals across the state with more than 30,000 employees, over 2,500 employed physicians who provide over 2 million patient visits a year, and revenues in excess of $4.0 billion. It exists to further the teaching mission of the University of North Carolina and to provide state-of-the-art patient care. A distinguishing characteristic of UNC Health Care is its association with the UNC-Chapel Hill School of Medicine, a nationally eminent research institution.
EDUCATION & LICENSURE REQUIREMENTS:
Successful candidates will demonstrate progressive leadership experience as a proven nurse executive within a complex hospital/health system.
A Master’s Degree in Nursing is required. Incumbents are accountable to the North Carolina Board of Nursing for practicing nursing within the scope of the North Carolina Nursing Practice Act.
InTrust Partners is a retained executive search & consulting firm with focused expertise in healthcare and academia with a commitment to quality, diversity, a superb client & candidate experience, and dedicated to cultivating long-term strategic partnerships with our clients and serving as a trusted advisor to them.