Job Posting: Aug 7, 2019, 1:27:48 PM Closing Date: Aug 22, 2019, 4:59:00 AM Full-time Shift Start Time: 3:00 P.M. Shift End Time: 11:00 P.M.
Collective Bargaining Unit: AFSCME 1111 Health and Hospital Systems Posting Salary: $16.168 HOURLY
Organization: Health and Hospital Systems
500 E. 51st St.
Chicago, IL. 60615
Shift: 3pm - 11am/Flexible with Alternating weekends
Under supervision, answers incoming calls from the general public and hospital users. Directs and transfers callers to various departments throughout the hospital. Provides general information to the public and to hospital users.
Answers attendant console.
Responds rapidly to emergency calls such as fire, cardiac arrests, disasters, bomb threats, paging and telephone outages.
Answers Operator Information Line and pages hospital personnel as directed.
Tests the Code Blue pager systems daily.
Supports hospital staff and personnel on call for various services.
Collects and exchange expired batteries and non-functional pagers.
Utilizes the Cardiac Arrest and Public address systems.
Places long distance calls at the request of the hospital personnel upon receiving authorization from Operators Supervisor or On Duty Administrator.
Uses and maintains an electronic Hospital Directory.
High School Diploma or GED
One (1) year experience as an Operator for a major Medical Facility
Knowledge, Skills, And Abilities
Knowledge of hospital directory, manuals, consoles, computers, and telephone equipment
Demonstrates good verbal and written communication skills to work with all levels of individuals internally and externally
Demonstrate good phone etiquette skills with timely response times
strong customer service and empathy skills
Demonstrate attention to detail, accuracy and precision
Ability to maintain a professional demeanor and composure when challenged
Ability to work flexible hours, including night and weekends
When applying for employment with Cook County Health, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must :
* Meet the minimum qualifications for the position.
* Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
* Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable
A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Pension Plan and Deferred Compensation Program
Employee Assistance Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING
*Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview .
*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
*CCH is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.
COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER
Internal Number: 238080
About Cook County Health & Hospitals System
ABOUT COOK COUNTY HEALTH AND HOSPITALS SYSTEM
The Cook County Health & Hospitals System’s mission is to deliver integrated health services with dignity and respect regardless of a patient’s ability to pay; foster partnerships with other health providers and communities to enhance the health of the public; and advocate for policies that promote the physical, mental and social wellbeing of the people of Cook County.
CCHHS is comprised of two hospitals, John H. Stroger, Jr. Hospital and Provident Hospital, a robust network of more than a dozen community health centers, the Ruth M. Rothstein CORE Center, the Community Triage Center, the Cook County Department of Public Health, Cermak Health Services, which provides health care to individuals at the Cook County Jail and the Juvenile Temporary Detention Center, and CountyCare, a Medicaid managed care health plan.
The system cares for more than 300,000 patients each year and its physicians are experts in their fields, committed to providing their patients with comprehensive, compassionate and cutting-edge care. Today, CCHHS is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative, collaborative health plan and enhancing the patient experience.