Location: Binghamton, NY Category: Professional Posted On: Wed Aug 7 2019 Job Description:
Budget Title: Instructional Support Associate (SL-2)
Salary: $43,000 - 50,000
Duties and Responsibilities:
Hire, train, supervise, schedule, and evaluate undergraduate student assistants for the reader services desk; coordinate the workflow, policies, and activities for student assistants; ensure accuracy of work performed
Report and resolve problems related to patron issues, circulation of library materials and library equipment
Assist with developing and updating workflows and manuals for staff and maintain manuals for student employees assigned to the reader services desk
Maintain skill set and serve as back-up support for the following Science Library services when needed; resource sharing (document delivery and interlibrary loan), large format printing, statistics, searches, holds and notifications
Coordinate the activities and workflows of the Information Commons and other Science Library technology services. Provide technology troubleshooting support to staff at the Science Library, and report and resolve issues related to Science Library equipment
Assure that daily routines are maintained according to established guidelines and making recommendations to the Assistant Head of Science Library for streamlining workflow and creating efficiencies within the department
Assist the Assistant Head of Science Library in developing data collection systems and reports for statistics and budgeting for the reader services desk and Information Commons
Work collaboratively with reader services staff to ensure consistent service standards across branches. This may include working periodically at the Bartle, University Downtown Center and Health Sciences Campus libraries. Flexibility may be required to adjust schedule and work location to maintain operations at other service desks, or as the library hours change
As appropriate, engage in Libraries' planning and programming activities; make recommendations and implement services based on operational policies and procedures; serve on library-wide committees
Help maintain an atmosphere of collegiality in the Science Library
Strong commitment to customer service
Excellent communication, organizational and problem solving skills
Ability to work effectively with a variety of students and staff in a diverse public services setting
Ability to work a flexible schedule
Ability to work independently and function effectively with a team setting
Previous library experience
Strong computer and technology literacy
To accomplish daily routines, the incumbent should be able to stand and walk at the service desk for periods of one to three hours at a time, lift and carry loads of books (10-20 lbs), push heavy book trucks, use ladders, bend and stretch to reach high and low shelves, and be able to spend periods of time at a computer. Although generally job duties will be performed during the daytime work week, occasional weekend or evening hours may be required, depending upon operation needs.
Offers of employment may be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.
Binghamton University is a tobacco-free campus.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at firstname.lastname@example.org
Equal Opportunity/Affirmative Action Employer The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.
As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here.
Internal Number: 113942
About Binghamton University
Binghamton University is a world-class institution that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character — shaped by outstanding academics, facilities and community life — promotes extraordinary student success.
Binghamton merges rigorous academics, distinguished faculty and state-of-the-art facilities to engage and challenge its 17,000 students. The high-achieving Binghamton student body also represents a great diversity of life experiences, from first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration and community service.