JPMorgan Chase is a leading global financial services firm with assets of $1.1 trillion and operations in more than 50 countries. The firm is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management, and private equity. Under the JPMorgan, Chase and Bank One brands, the firm serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients. If you're interested in working in an environment where leadership, excellence, integrity and diversity are among our core principles, then, explore opportunities at JPMorgan Chase.
JP Morgan Treasury Services moves, concentrates and invests client money, and provides trade finance and logistics solutions. TS products include payments, collections, trade finance, investments and information services that help companies manage working capital and liquidity. We are looking to recruit Client Service Officers who are keen on providing quality services to our clients by handling day-to-day client inquiries proficiently and professionally, by phone and by email.
The APAC Solution Center offers best in class service to our Treasury Services corporate and financial institution clients. We are the first line client service team interacting with our clients via phone and email.
Role Description (to include but not limited to):
Responsible for providing prompt and value-added inquiry services and solutions for JP Morgan Treasury Services clients
Handle day-to-day client inquiries and requests relating to their accounts and transactions
Take ownership in pending cases by following-up closely and providing proactive updates to clients
Ensure risk/compliance guidelines are followed at all times while meeting client needs
Identify and escalate issues in a timely manner
Coordinate/Follow-up with internal partners
Gather and compile information eg. interest setup/rates, account list, pulling of account statements, payment cutoff time, etc
Key Accountabilities/Major Responsibilities:
Resolve phone and written inquiries from clients and internal partners
Log, track all incoming work into tracking system on real time basis
Ensure first call resolution
Provide client updates on unresolved cases
Provide a high standard of client service. Ensuring that all client inquiries are resolved to their satisfaction through intensive partnership with other departments locally and globally.
Advise immediate manager, Client Service Account Manager, and Client Advocacy of any potentially damaging relationship and operational deficiencies
Escalate any issues in a timely manner
Obtain exceptional item approval where appropriate
Recommend updates to Procedures Manual
General Knowledge and Experience Required:
Excellent command of English and Japanese
Previous experience in a cash management role, with understanding of various aspects in clearing such as SWIFT, RTGS and GIRO and cash management products such as Time Deposit, FX and Sweeping
Previous experience in client service / call center environment preferable
Excellent verbal and written communication skills
Enjoy investigating client inquiries in an efficient and accurate manner
Able to provide quality services in a high inquiry volume environment
Accuracy and ability to follow through
Ability to work independently and in a team
Internal Number: 6272062
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