Summary: The Transportation and Parking Coordinator is a full-time position within the Department of Public Safety & Campus Police and is responsible for administering and directing university-wide transit/transportation, parking and traffic functions to ensure safe, efficient and economical operation. This position requires a willingness and ability to work irregular hours, nights, and/or weekends to accomplish position goals. This position reports to the Assistant Vice President for Public Safety and Campus Police.
This position is exempt from provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay for hours worked above 40 in a single work week.
Essential Duties and Responsibilities include the following:
Recruit, hire, train, supervise, schedule and evaluate shuttle drivers.
Plan, organize and manage the work of shuttle drivers / contracted/charter services to ensure that transportation is on time, vehicles are fully functioning and trips are completed in safe, expeditious manner with excellent customer service.
Develop and nurture strong working relationships with high-use internal customers to ensure their unique requirements are met (Athletics, Core, Student Activities, et al)
Administer all policies and services of the campus parking program including parking space allocation, parking enforcement, contract services, vehicle registration and permit distribution and special events.
Collaborate with University partners to develop a University transportation and parking master plan.
Support campus planning initiatives by performing demand analysis and projections.
Proactively analyze ridership data for efficient allocation of resources, making timely and well-thought out recommendations for improvement.
Ensure timely and accurate payment of all vendors.
Research and maintain current on relevant transportation laws, guidelines and/or regulations that directly impact the University and ensure University compliance through proactive communication.
Explore and identify viable alternative transportation options and participate in grant writing for federal, state, and local transportation grants and manage grants received.
Monitor operations to ensure that community members comply with administrative policies and procedures, safety rules set by the University.
Oversee coordination of parking for construction and other causes for displacement of parking. Develop rates and policies for the cost recovery of event services.
Manage and oversee the parking appeal process.
Assist AVP with managing the transportation and parking budget by preparing quarterly revenue estimates of year-end results based on citations, permits and revenue sources.
Work closely with Chief of Police on parking enforcement.
Develop and implement education programs and materials for the campus community regarding parking, enforcement, parking master plan and alternative transportation traffic solutions.
Conduct surveys to identify and monitor travel patterns and issues.
Serve as liaison to the city, state, and federal governments and outside entities regarding parking, traffic, transit and related issues.
Secondary Duties and Responsibilities:
Other duties and special projects may be assigned to meet department and university needs.
The Transportation and Parking Coordinator is considered essential personnel at Queens. In the event of extraordinary situations, the University may suspend normal operations and classes in whole or part. In such instances, all essential personnel must fulfill their duties, including (1) ensure the continuation of critical University operations; (2) attend to the needs of students and other members of the University community; and (3) protect the University’s assets. Essential personnel will be notified by the University announcements and by their respective department head of their activation, and they must report to work as soon as feasible (or remain on duty if already on campus). Essential personnel must remain on duty as instructed to ensure the uninterrupted delivery of essential services, unless directed or permitted to do otherwise by their department head.
Experience, Knowledge and Skills Required
3-5 years of transportation and/or parking management operations experience.
Demonstrated ability to select, train and supervise shuttle drivers, to include organizing, prioritizing, and scheduling work assignments.
Strong knowledge of parking, transportation and transit systems, safety and management.
Experience managing transportation assets and ensuring timely, appropriate and cost-effective preventative maintenance.
Proven attention to detail, accuracy, and timeliness.
Ability to thrive in a fast-paced environment and to effectively prioritize assignments to meet given deadlines.
A burning desire to improve procedures and processes.
Excellent interpersonal and customer service skills and experience productively interacting with multiple constituencies (vendors, students, faculty, staff).
Strong written and verbal communication skills and a gift for identifying information that should be escalated immediately.
Ability to remain calm and resourceful in stressful situations.
Knowledge of transportation trends, laws and regulations.
Strong listening, negotiation, conflict resolution and persuasion skills.
Solid knowledge of the Microsoft Office suite of software programs, as well as the ability to quickly learn and apply new software.
Exceptional follow-up and follow-through skills as well as ability to plan, organize and control large and small projects through to completion.
Demonstrated analytical, problem identification and resolution skills.
Proven ability to maintain the utmost confidentiality at all times.
Proven ability to work effectively in a culturally diverse educational community.
Willingness and ability to work irregular hours, nights, weekends to accomplish position goals.
Valid and current North Carolina Driver’s license, with an excellent driving history.
Bachelor's degree, certifications and training in transportation and/or parking management or equivalent combination of experience.
Physical Requirements (with or without reasonable accommodation)
Visual Abilities: Read reports, create presentations and use a computer system – 75?100% of the time
Hearing: Hear well enough to communicate with co?workers, vendors and students – 75?100% of the time.
Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems – 75?100% of the time.
Mobility: Kneel for physical inspection of storage areas; Open files and operate office machines; move between departments and attend meetings across campus – 75?100% of the time.
Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly – 75?100% of the time.
Lifting, Pulling, Pushing: Exert up to 30 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects – 50?75% of the time.
Cognitive/Emotional: Ability to critically think and concentrate. Must be able to respond quickly to changes in conditions – 75?100% of the time.
Work in office environment, involving contact with faculty, staff, students, service providers and vendors.
Work has deadlines, multiple interruptions, high volume and may be stressful at times.
Positions is required to work irregular hours as well as occasional nights and/or weekends to accomplish position goals.
The above description is not intended to be an all-inclusive list of the duties and responsibilities of this positions, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended to describe the general nature of this position.
Nestled in a historic tree-filled neighborhood just minutes from Uptown Charlotte, Queens has provided students with transformational experiences for more than 160 years.
A private, co-ed, masters-level university, Queens serves undergrad and graduate students in academic programs across the liberal arts and sciences as well as the professional fields of business, communication, nursing, health and education. All degree programs are grounded in a liberal arts core to help students hone their critical thinking, problem solving and communication skills.
With a 10:1 student-faculty ratio, the university is known for its student-centered mentality, welcoming southern hospitality and talented and caring faculty. Queens fosters student success through an intimate learning environment and excellence in teaching.
In keeping with its Presbyterian heritage, responsibility and service to society are critical components of Queens' culture, as expressed in its motto "Not to be served, but to serve."
Queens emphasizes active, collaborative learning with a focus on a 21st century global curriculum that takes students beyond the classroom and into the Charlotte community and the world... at large. With the city of Charlotte as an extended campus, students have the opportunity to launch into abundant internships, community service and academic partnerships. Undergraduate students must complete at least two internships. In addition, the majority of Queens' undergraduates study internationally in hundreds of countries via faculty-led study tours, international internships, language-immersion programs and semester exchange opportunities.
By graduation, students have obtained a comprehensive education grounded in the liberal arts and filled with opportunities to ready them for successful careers and meaningful lives.