The major responsibility of the Assistant Director of Financial Aid is to assist enrolled students, prospective students and families in eliminating financial barriers to college attendance so that each student’s efforts may be focused on academic achievement. This includes providing information and advice on institutional, state and federal student aid programs, as well as information on alternative sources and methods of financing educational costs. The Assistant Director provides top level customer service, advice, and counseling to students and families as they make decisions about college planning and financing. The Assistant Director is responsible for counseling students and families both in person, on the phone and by email communications. This position will also be responsible for determining eligibility from various types of institutional, state, and federal financial aid programs. An alphabetical section is assigned to the Assistant Director for the purpose of advising, professional judgment decisions, determining award packages, and award revisions. Expected to exercise discretion and independent judgment in carrying out job responsibilities. Attention to detail and accountable for meeting deadlines. The Assistant Director will also be responsible for representing the office at financial aid presentations which include high school nights, financial panel discussions, open house events, etc.
Minimum Experience / Education:
Master's degree required, or Bachelor's with equivalent experience. Requires at least three year's experience in financial aid counseling at a post-secondary institution of higher learning preferably at a four-year institution.
Preferred Education Skills and Experience:
Master’s degree preferred. Preferred skills include: *Considerable knowledge of automated systems, both mainframe and PC based. Ellucian Banner experience highly preferred. *Strong computer skills including proficiency with Microsoft Office and financial aid databases (e.g. CPS, NSLDS, COD) *Thorough understanding of need analysis, student budgets, and federal/state/private aid management is necessary. *Demonstrated ability to manage confidential information pertaining to financial aid application review with discretion. *Excellent oral and written communication skills and a high comfort level with public speaking before large groups is required, and an ability to effectively engage audiences through dynamic oral presentations is essential. *Demonstrated commitment to working within a diverse environment and interact collegially with students, faculty, staff, and visitors from different backgrounds on a daily basis.
Thorough knowledge of rules and regulations governing state and federal student aid programs.
Sound leadership, analytical and organizational skills
Excellent communication skills with the ability to express position and procedures clearly and concisely in oral and written form.
Ability to exercise sound judgment and discretion in applying and interpreting policies, procedures, and regulations.
Ability to establish and maintain effective working relationships with other staff members, campus departments, outside agencies and student/families.
UNC Charlotte is North Carolina's urban research institution. Our campus is located in the piedmont of North Carolina, just two hours from the mountains and three hours from the Atlantic Ocean. A large public university with a small college feel, more than 27,200 students consider UNC Charlotte’s 1,000-acre campus their home away from home.