Provide day-to-day site-wide operational management of the retail, common area and parking garage while emphasizing positive response to concerns of tenants and meeting the investment objectives of the owner.
Manage the operations of a high-profile mixed-use project including conforming to budget standards and day-to-day operations, internal and external maintenance, security, parking, loading dock, and housekeeping functions
Coordinate across mixed-use assets: residential, office and hotel and cultivate relationships across departments and business functions in order to foster effective teamwork
Develop and maintain ethical, professional, and courteous relations with tenants, residents, third-party management teams, visitors and contractors
Train, mentor and develop all property personnel including Assistant Property Managers
Negotiate contracts and supervise all contractor services related to the physical operation of the property
Manage all fiscal activities of the property inclusive of tracking the gross sales of retailers
Provide support to development group including, but not limited to owner relations, quality control during construction, program development, and building start-up
Display in-depth knowledge of mechanical systems and collaborate with Engineering Manager on stationary engineering initiatives
Direct all emergency procedures including but not limited to:
Establish and execute emergency plans and practice drills
Monitor emergency equipment
Lead and/or assist with evacuations, bomb searches, and life safety alarms as deemed reasonable and prudent
Act as a fire/life safety director while assisting emergency authorities and response teams
Ensure all government, industry and company required programs are instituted and maintained
Represent the Company in selected business, community and industry organizations and groups
Comply with all company and regional policies
Interact with employees, visitors, and contractors with poise and diplomacy
Provide leadership to all property personnel
Maintain a calm demeanor in emergencies
Ability to communicate effectively at all levels to speak before an audience with confidence
Demonstrate strong initiative and customer service orientation
Establish and maintain a cooperative working atmosphere among staff
Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions
Perform numerical and financial calculations
Analyze and interpret various types of data in order to draw conclusions and solve problems
Demonstrate proficiency in Microsoft Office software
Physical Abilities/Working Conditions:
Ability to work outdoors
Inspect facilities in order to detect emergency alarms
Occasionally, perform physical inspections of the property which may include climbing stairs or accessing restrictive openings
Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters
Transfer properties and work overtime as business needs deem appropriate
Seven+ years of related management experience (retail and/or mixed-use property management experience preferred)
P&L responsibility and budgetary experience
Bachelor’s degree in business administration or related field
Poline Associates is an international executive search firm specializing in the shopping center industry.We serve property owners, developers, retailers and service providers who are seeking remarkable talent and work to align them with candidates who are eager for new growth opportunities. Since 1979, our team has been connecting companies and candidates with a commitment to integrity and client satisfaction—making us the industry’s most trusted leader in recruitment.
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